Port Macquarie office location
Community Support Worker or Peer Community Support Worker (Female)
If you’re looking for somewhere to pursue your passion and make a difference within our local community, then join the New Horizons team as a Community Support Worker or Peer Community Support Worker, who will work within the Community Living Supports (CLS) Program Program.
At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation’s values - fostering a culture of collaboration, trust, and accountability. As part of our team, you’ll be empowered to take initiative and use your talents to improve the lives of our customers. Together, we are a community committed to transforming lives through our services, embracing challenges with creativity and adaptability for lasting positive impact. Specifically, this role provides psychosocial supports and works in partnership with people living with mental-ill health to live and recover within the community in the way that they want to. We strongly encourage people with a lived experience of mental-ill health to apply for this position.
We empower our customers by supporting them to build independence, identify and achieve goals, engage in activities of daily life, and encourage genuine connections within the community.
To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day.
IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 – Section 31.
The day to day:
Collaborating with customers to develop individualized person centred support plans that incorporate their identified wellbeing needs, their strengths, and their goals.
Providing support to customers to improve their independence by assisting with skill development, transport, social activities, supporting with finances, attending appointments, cooking, medication and personal care, as well as other supports as required.
Supporting and encouraging our customers to participate in activities of their choice, such as: social, leisure, sporting, educational, employment activities etc.
Keeping customer records up to date on a daily basis using online systems and electronic databases.
Developing and maintaining professional relationships and networks with customers, families, caregivers and key stakeholders.
Supporting customers to navigate the sector to access any additional service they may require.
Seek out innovative ways to enhance the recovery journey and overall customer experience with New Horizons.
What our customers want from you:
We took the time to ask our customers what they think makes a great support worker. How do you compare to their ultimate wish list? Our customers would like you to be:
Punctual, friendly, outgoing, non-judgmental, flexible, guided by lived-experience, persistent, balanced, empathetic and practical.
Our customers also want you to know when to motivate, when to challenge, and when to stop.

A strong set of values that guides your work, incorporating our organisational values of passion, integrity & respect.
Great computer skills with proven ability to use Microsoft Office and customer relationships management systems.
Minimum Cert IV in Mental Health, Peer Work or equivalent industry experience.
Valid NSW Drivers C class licence, with ability to drive vehicles in licence class, including large cars and vans.
Current Police Check (not older than 3 months), NSW WWCC and NDIS WC to meet New Horizons employment criteria prior to commencing with us.