ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Make a Meaningful Difference
About the Role
At The Salvation Army, we believe every person deserves a place to call home, a sense of belonging, and the support to build a better future. If you’re someone who thrives in a compassionate, person-centred environment and you’re passionate about helping others find stability and hope, this could be the opportunity you’ve been looking for.
We are seeking a dedicated and empathetic Community Support Worker to join our Residential Services Team in Homelessness Melbourne Metro (HMM) — working across The Open Door and Flagstaff programs, where we provide a welcoming and supportive space for men experiencing homelessness and facing complex life challenges.
Reporting to the Community of Support Team Leader, this is a permanent full-time position, based in The Open Door in North Melbourne and Flagstaff, VIC.
Compensation is in accordance with SCHADS Award Level 4.

You Will Successfully

• Provide individual and group support to residents, promoting independent living skills, well-being, recreation, and social engagement
• Plan and facilitate group activities that meet residents’ social, health, educational, and recreational needs
• Support access to internal and external services, including health, mental health, AOD, and therapeutic programs
• Collaborate with caseworkers and partner services, contributing to a positive, supportive community environment
• Maintain accurate records, manage risks appropriately, participate in rostered tasks, and foster a respectful team culture

Your role will be instrumental in creating a trauma-informed, strength-based environment where residents are supported to regain control of their lives and move towards sustainable, independent living.
What We’re Looking For
You’re someone who is kind, resilient, and genuinely motivated to help people thrive. You understand the complexities of homelessness and are committed to walking alongside individuals with empathy and respect.

You Will Have

• Tertiary qualification in Social Work, Community Services or a related field
• Experience in homelessness or housing services (desirable)
• A collaborative and person-centred approach, with strong emotional intelligence
• A practical understanding of trauma-informed care and strengths-based practice
• Ability to build rapport and navigate challenging or high-risk situations with professionalism and care
• A Current Working with Children’s Check (or willingness to obtain)

What We Offer

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

Apply Now
If you are ready to bring your heart, your skills, and your passion to a team that is truly changing lives — we want to hear from you.
Be part of a community that makes a lasting difference.
Apply today and help us provide more than just shelter — help us provide hope.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

Please refer the Job description for details