Community Tech Coach at Norfolk County Council

Norwich, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

36363.0

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Literacy, Community Engagement, Partnership Collaboration, Tailored Support, Empowerment, Health Services, Local Government, Technology Skills, Communication, Problem Solving

Industry

Government Administration

Description

Community Tech Coach | 10235 | Fixed Term Contract until 31 March 2028 | 37 hours per week | £34,434 to £36,363 per annum (Scale H) | Countywide Make a real difference in your community Are you passionate about helping people build the skills and confidence they need in today’s digital world? We are looking for Community Tech Coaches to join our Tech Skills for Life team. As a Community Tech Coach, you’ll play a vital role in supporting individuals and families across Norfolk who may be digitally excluded, helping them obtain access to devices, get online safely and confidently, access the services that matter most. You’ll work directly in local communities following our “Trusted Person, Trusted Place” approach, building relationships, delivering tailored support, and empowering people to improve their life, health, and employment opportunities. This is a hands‑on role where every conversation, every session, and every bit of encouragement can create meaningful change. Partnership collaboration will be key and therefore they will need to liaise with a diverse range of internal and external partners, including Health colleagues, District Councils, VCSE, and local community organisations, to promote digital literacy to ensure a coordinated, inclusive service. The role requires flexibility around work location. The service is expanding to cover the whole of Norfolk so delivery will primarily be based in and around Norwich, Broadland, South Norfolk and Breckland, although this may change to respond to community and service needs. Interviews will be scheduled for the week commencing 27 April 2026. If you would like to discuss this role, please email Danielle Prostrollo-Hill, Tech Skills for Life Team Manager d.prostrollo-hill@norfolk.gov.uk [d.prostrollo-hill@norfolk.gov.uk] These are some benefits you can enjoy by working for Norfolk County Council: * Competitive salary * Generous holiday entitlement * Health and Wellbeing services including fast-track physiotherapy and a free counselling service * Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. * Financial benefits such as: * ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. [https://norfolk.rewardgateway.co.uk/Authentication/Start] * A Blue Light card [https://www.bluelightcard.co.uk/] for Fire Service and Social Care Workers * Relocation expenses (where applicable) * An advance of your expenses if you travel for work * Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions * Tax efficient ways of getting extra pension and new bikes * Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) * A payment if you refer someone you know to a hard to fill job We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity. Before you apply, we recommend reading the full Job description and person specification [https://tinyurl.com/y3r2twy9] to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions [https://www.norfolk.gov.uk/jobs-training-and-volunteering/work-at-norfolk-county-council/vacancies/recruitment-information-for-candidates] here. Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle [https://eur02.safelinks.protection.outlook.com/?url=https://fa-eqie-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/faces/FndOverview?macKey=ACA1GN/cSRKlOeLU&_afrLoop=8587015335213240&_afrWindowMode=0&_afrWindowId=mx7eds1sa&_adf.ctrl-state=qofe3tmob_108&_afrFS=16&_afrMT=screen&_afrMFW=1163&_afrMFH=525&_afrMFDW=1280&_afrMFDH=720&_afrMFC=8&_afrMFCI=0&_afrMFM=0&_afrMFR=158&_afrMFG=0&_afrMFS=0&_afrMFO=0&data=05|01|emma.croll@norfolk.gov.uk|711048ee91fb439ca0df08dab8f3665c|1419177e57e04f0faff0fd61b549d10e|0|0|638025652768647030|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=ZyIhjqXgq6+G/TmYvqyLbRm/Z/VHZfFXi4/YMeOq+p8=&reserved=0] using your @norfolk.gov.uk or @nccal.ac.uk email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 10 April 2026 23:59 All other applicants closing date: 19 April 2026 23:59

Responsibilities

As a Community Tech Coach, you will support individuals and families in Norfolk who are digitally excluded, helping them access devices and online services. You will build relationships within the community and deliver tailored support to empower people.