Hallcon is a mobility and infrastructure services company focused on turnkey solutions for clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation agencies and more.
The Company provides essential transportation services including multi-mode operations, integrated command centers, electric vehicle (EV) infrastructure, technology, analytics and business intelligence, maintenance, cleaning, and rider experience measurement. For more information, visit hallcon.com.
The Operations Manager reports directly to the Director, Operations (DO). This position helps the DO manage the drivers / vehicle operators as a part of the employee transportation program for our clients in Palo Alto.
The Operations Manager is primarily responsible for the management of driving work force. He/she is to ensure that all vehicles are operated in a safe, reliable, courteous and timely manner with a high level of customer service. This position will also monitor driver performance, trends, keep up-to-date statistics, and manage driver recruiting.
The Operations Manager will assist the DO in maintaining an effective working relationship with the client, the drivers, and other vendors.
Essential Job Responsibilities
Meet or exceed all Client expectations. This includes managing performance to the elements of the Scope of Work (SOW) and Service Level Agreements (SLA) applicable to the Operations Manager’s position.
Make sure all routes/runs are performed in a timely manner. Make sure driver team has updated information on runs/routes to be covered in Bay Area and Seattle Area, and have had hands-on training for new routes, with turn-by-turn documentation. Drivers should be fully aware of factors that may cause delays when operating a new route. Be aware of all schedules and routes; oversee coverage, uncovered routes due to absences, or shifts not covered. Make sure alternatives are in place to respond to call outs, vehicle breakdowns, traffic conditions, etc.

Please refer the Job description for details