COMPANY VEHICLES REPORTING ADMINISTRATOR

APPLY NOW VIA OUR WEBSITE - https://www.fclg.co.uk/Form/Internal

Salary : Competitive

• Company pension scheme.
• Hours of Work: Monday – Friday

JOB SUMMARY

Working within the Company Vehicles Management Team within our clients Marketing & Sales team, this role is critical in ensuring optimum product supply of our clients Company vehicles within the UK market which has a direct impact on vehicle registrations and positive cash flow for the business. This role requires interface and working relationships with our clients Product marketing teams – Car / CV, MP&L/scheduling, / Re-Marketing / HR and FCLG Bicester IT.

ESSENTIAL/ DESIRABLE SKILLS

• Experience manipulating reports, able to analyse data and draw conclusions
• Microsoft Excel skills to at least an intermediate level (V Lookups, sort and filter, IF formulas) are essential
• Experience using Microsoft SharePoint
• Experience running mail merges
• Capable of using Word and PowerPoint at an intermediate level
• Experience using ticketing mail systems and live chat
• Able to pick up new systems quickly
• Innovative and able to establish efficiencies in processes
• Ability to manage multiple simultaneous workload strands
• Exceptional organisation and communication skills
• Capable of solving complex problems
• Able to lead and contribute positively in meetings
• Flexible and adaptable approach
• Able to work autonomously as well as part of a wider team
• Able to build relationships with customers and delivering outstanding customer service
• Have a proven track record providing excellent customer service
• Have a hands on, can do, positive attitude
• Educated to A-Level/equivalent or above
• Previous experience in administration, customer service or an analytical support role
• Qualification in customer service, business administration or similar (desirable)
  Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In perso

• Produce weekly / monthly department metrics
• Prepare the MRC Meeting Deck for Manager to review ahead of the meeting
• Support IT Reporting Specialist in the running of any required adhoc CVMS / SEER / SharePoint / Freshdesk reports
• Manipulate Inventory report data to keep track of the vehicles in Service and on Order
• Update Canned Responses within Freshdesk
• Create / Change SharePoint sites for the department
• Add remove SharePoint
• Ensure that Annual SharePoint and Freshdesk access reviews are carried out
• Review all processes and procedures annually and ensure process are created / updated in line with department changes
• Support IT Reporting Specialist as required with Daily / weekly / monthly Error reports ensuring that we are ahead of any potential issues
• Ongoing maintenance and development of the Ordering Metrics File
• Monitoring and Reviewing Late Collections and reporting metrics to the CVMT Manager
• Monthly Re-tax report review
• Regular reporting of vehicles approaching end of service and reporting metrics to CVMT Manager
• Help to facilitate change within the department
• The above list of job duties is not exclusive or exhaustive