Compensation Funds Officer at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

110271.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Analytical skills, Decision-making, Problem-solving, Customer service, Stakeholder engagement, Relationship management, Legislative interpretation, Financial compliance, Claims administration, Dispute resolution, Communication, Regulatory compliance, Investigation, Reporting

Industry

Government Administration

Description

Compensation Fund Officer Clerk Grade: 5/6 Salary: Base salary $99,938 – $110,271 per annum plus superannuation Employment Type: on-going, Full-time Location: Hybrid work arrangements, Parramatta (office attendance required 2–3 days per week) An exciting opportunity has arisen within NSW Fair Trading, Rental Branch in the Grants & Funds Team for a Compensation Funds Officer. We’re seeking a motivated individual to provide high-level advice and support services for people making claims under relevant Acts, including case management for people requiring a high level of support. This is a unique role that supports the administration of NSW’s statutory compensation schemes, helping consumers access financial redress by providing comprehensive information in line with legislation and support through disputes processes to provide a positive customer experience If you are motivated by meaningful work, customer impact, and using legislation to deliver fair outcomes, this is the role for you. Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. Rental Branch, Grants & Funds Team. The Grants & Funds Team is located within the Rental Branch and sits within the Rental & Financial Services Directorate. The team’s objective is to ensure grants and compensation funds are designed, administered, and monitored with integrity, so consumers are protected and funded partners deliver strong outcomes aligned to legislation and priorities. The team works collaboratively to protect and empower NSW consumers by administering grants and compensation funds through fair, transparent, and effective processes. If you’re someone who: Thinks deeply about the needs of people and communities, Is motivated by great outcomes, not just processes, and Wants to be part of an organisation that’s transforming how regulation works — …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About the Role NSW Fair Trading is looking for driven and passionate people who want to make a difference for the people of NSW. About You We are seeking someone who: Is confident managing complex casework, including sensitive customer matters. Brings strong analytical, decision‑making and problem‑solving skills. Thrives in a customer‑centred, fast‑paced environment. Values integrity, accountability and fairness in decision‑making. Is skilled in stakeholder engagement, collaboration, and relationship management. Able to interpret and apply legislation & policy in financial compliance or claims administration. What you’ll do Assess and manage compensation claims under relevant legislation (e.g. Motor Dealers and Repairers Act, Property and Stock Agents Act) to ensure fair, timely and accurate outcomes. Provide high‑level advice and frontline support to claimants, helping them understand their rights, obligations and available dispute‑resolution pathways. Capture, investigate and resolve enquiries and complaints, ensuring issues are escalated appropriately and resolved to the expected standard. Apply legislation, policy, guidelines and internal procedures to deliver consistent and lawful decisions. Support customers with complex or sensitive circumstances, Identify emerging issues, trends and risks to contribute to continuous improvement across programs. Work collaboratively with internal teams, including Investigations, and program areas, to ensure robust case management. When Applying Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role’s key capabilities. Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Judy Torres via Judy.Torres@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 1st May 2026 (at 9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Judy.Torres@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The Compensation Funds Officer assesses and manages compensation claims under relevant legislation to ensure fair and timely outcomes. They also provide high-level advice and support to claimants while resolving enquiries and complaints through effective case management.