QUALIFICATIONS:

• High School Diploma required.
• Associates Degree in Electrical / Mechanical or related technical field Preferred.
• 0 - 4 years’ related technical experience preferred
• Ability to perform component level troubleshooting with general supervision desirable.
• Ability to read and understand schematics and assembly drawings is a plus.
• Good understanding of mechanics.
• Visa to travel to US is required.
• Bilingual (English / Spanish). (Required)
• Excellent verbal and written communication skills.
• Knowledgeable in structured problem solving.
• Working knowledge of SAP is a plus.
• Strong computer skills with proficiency in Microsoft Office applications.
• Strong attention to detail and highly organized.

• Under general supervision, follows established company policies and procedures and applies acquired job skills to identify and research component failures to improve product quality and reliability.
• Work with senior staff to define failure analysis strategies based on Mid-Low level investigation trends.
• Responsible for identifying and researching component failures to improve product quality and reliability.
• Enter each complaint part/device and investigation results onto a failure analysis database
• May provide assistance to junior staff with more general support tasks that require a better understanding of functions, as directed by immediate supervisor.
• May refer to senior staff for assistance with higher level problems that may arise.
• Escalates issues to supervisor for resolution, as deemed necessary.
• Assist with various projects as assigned by direct supervisor.
• Using knowledge of product able to provide reliable output on mid to low level investigations as directed by supervisor.