Complaint Handler - Auto Complete at Next Plc

Enderby, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complaint handling, Customer service, Communication skills, Attention to detail, Problem solving, Decision making, Workload management, Written communication, Verbal communication, Self-motivation, Teamwork, Initiative, Time management, Professional writing

Industry

Description

Do you want to climb the ladder of success with a truly exciting team? About the team: You’ll be working within a small friendly team where you can make not only a difference to the individual customer's journey but also influence the way we do business with all of our customers by recommending changes to the way we work going forward. You’ll have the freedom to help customers and see through to the end for a successful resolution, using your own initiative as well as the support of other colleagues within the team. You will take responsibility for investigating the customer's complaint, liaising with various areas within the business when required to achieve a resolution for the customer in the agreed timescales. When customers reach our team they want help to resolve the problem and so with your previous experience in customer service and complaint handling, your excellent communication skills and attention to detail you’ll be able to put yourself into the customers shoes and do all you can to achieve this. Learn more about working in the Online Complaints Team here What will you get out of the role? * Building a great relationship with the customer, finding a resolution to the complaint, making an improvement to a business process or practice & having the satisfaction of turning a complaint around into a positive experience for the customer. * Training will be provided to candidates along with the salary banding to match the successful candidate. * This opportunity will give you the chance to build your career further with a truly dynamic and motivated department working with like minded colleagues who are always happy to support and guide you when needed. You will: * Investigate and resolve escalated customer complaints making sure they are responded to promptly. * Telephone and write to customers to achieve a satisfactory outcome for the customer and the business, putting yourself in their shoes. * Plan, organise and prioritise own workloads to ensure deadlines are achieved for our customers * Compose a professional written response using conversational language if required * You will have a high level of enthusiasm and thrive on taking responsibility in a fast-paced environment whilst showing a can-do attitude to ensure all complaints are resolved in the agreed timescales. * With previous experience in customer service and complaint handling, you’ll be a team player with excellent communication skills, you’ll be extremely self-motivated and have excellent attention to detail. About you: * Have excellent verbal communication and written skills. You’ll have some experience of handling complaints and be able to use your initiative when solving problems. * Have customer service skills ideally from experience gained within a similar environment. Be able to investigate, resolve problems and make decisions quickly using your own initiative and strong attention to detail in a busy environment. * Have passed your 6 month probationary period in your current role. * If you have any further questions regarding the role please see our Insight Dec here which may help, if not please do not hesitate to contact Emily_neal2@next.co.uk for more information. What’s Next: Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your application. Your manager or their buddy in their absence will need to complete a Line Manager Assessment (non manager candidates) OR Manager Assessment (for current managers) before the closing date. Please inform them you are applying in advance. 3 and 4 Star Performers will be given priority when applying for new positions/shifts. All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role within the last 6 months. You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global! * 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT) * Quarterly bonuses * Free parking on Next authorised sites * Early VIP access to sale stock * Access to fantastic discounts at our Staff Shops * 10% off most partner brands & up to 15% off Branded Beauty * Restaurants with great food at amazing prices * Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform * Access a digital GP and other free health and wellbeing services * Sharesave scheme * Financial Wellbeing - Save, track and enhance your financial wellbeing * Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store * Support Networks - Access to Network Groups to empower and celebrate each other * Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

Responsibilities

Investigate and resolve escalated customer complaints within agreed timescales to ensure a satisfactory outcome. Communicate effectively with customers via telephone and writing while maintaining professional standards.