ABOUT US:

Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government’s workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK!
Diligenta’s innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we’re excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

SUMMARY OF THE ROLE:

Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you’ll ensure every customer feels relieved or satisfied after their call.
With multiple positions available due to our growing partnership with Phoenix, you’ll enjoy flexible working hours with no evening or weekend shifts. Located at Lynch Wood, with free on-site parking and excellent transport links, we offer flexibility to suit your work-life balance. A successful complaint handler is compassionate and caring, coupled with a strong ambition for career development.

APPLY FOR THIS ROLE:

Do you hold valid Right to Work in the UK?
Yes
No
Do you have any convictions or conditional cautions which are currently unspent under the Rehabilitation of Offenders Act 1974 (including traffic offences)?
Yes
No
Are you or have you been the subject of any Voluntary Arrangements (IVAs), County Court Judgments (CCJs), Bankruptcy, or any other formal credit related proceedings which have or have not been satisfied?
Yes
No
Have you been referred for this position by Diligenta Employee?
Yes
No
Have you previously worked for Tata Consultancy Services (TCS)?
Yes
No
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