Full job description

A great opportunity has arisen for a Complaint Handler to work with a major Retail Bank within their Complaints Operation.

We are looking to build a team of experienced financial services colleagues, with particular skills in complaint handling, customer responses and investigating service-related problems.

This is initially a 3-month contract, with a start date of 23rd November, and comes with the likely option to extend further.

You will be working Monday-Friday, on a shift allocated to you between the hours of 09:00am-18:00pm (40 hours per week) The first 2 weeks will be fully onsite in the Bank’s Glasgow City Centre offices for Training and Onboarding, followed by 3 days per week hybrid working post training.

What you’ll be doing as Complaint handler:

• Investigating general banking complaints in relation across a number of banking products and accounts
• You may be cross trained on other workstreams which will give you experience of other areas of the business

We are keen to speak to people about this Complaint Handler opportunity who have the following skills and experience:

• Proven financial services experience.
• Complaint handling or similar dispute resolution roles.
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