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Complaint Handling Staff at J&T Cargo

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Complaint Resolution, Communication Skills, Problem Solving, Teamwork, Data Management

Industry

Freight and Package Transportation

Description

Job Description - Maintain good relationships with customers. - Handle and resolve customer complaints, claims arbitration. - Managing day-to-day tickets from ticketing system partner and internal cross functions. - Service data statistics and sorting. - Provide explanations to consumers regarding products and services. Job Requirements - Minimum bachelor's degree in any field. - Good communication skill - Able to be handling complaints and provide feedback for customer has problem solving skills. - Understand how customer service works at a detailed level - Accustomed to working with a team, willing to shift systems and work on holidays.

Responsibilities

The Complaint Handling Staff is responsible for maintaining good relationships with customers and resolving their complaints. They will manage day-to-day tickets and provide explanations regarding products and services.