Complaint Investigator (Quality) at Agilent Technologies Inc Hongkong

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complaint Investigation, Quality Assurance, Regulatory Compliance, Data Analysis, Problem Solving, Documentation, Collaboration, Medical Devices, IVD Products, Root Cause Analysis, Training, SAP, Microsoft Office, ISO 13485, 21 CFR 820, 21 CFR 803

Industry

Biotechnology Research

Description

Job Description Agilent is dedicated to fostering discoveries that enhance the quality of life. We supply life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. We aim to empower customers to find the answers and insights they need to improve the world around us. For more information, visit www.agilent.com. Operating within the Product Quality & Incident Management organization, supporting Global Quality and Regulatory Affairs (GQRA), the Complaint Investigator will join the Complaint Management Center (CMC) team. We are looking for a seasoned medical device/IVD professional who is eager to work in a dynamic and progressive environment. This role is crucial for ensuring the quality of our products and identifying early signs of potential issues. The Complaint Investigator will be hands-on, involved in the initial evaluation, investigation, processing, and closing of complaints, as well as assessing reportability to regulatory authorities, contributing to metrics, and ensuring timely complaint processing. You will collaborate closely with Agilent's Quality and Regulatory teams, Field Support Teams, Product Support, Research & Development, and manufacturing organizations to ensure thorough investigations. Join our team of regulatory compliance professionals who are at the forefront of investigating global product performance, ensuring Agilent's products are safe and effective for those being diagnosed. Essential Duties and Responsibilities include, but are not limited to, the following: Review service records to identify product issues related to medical device/IVD quality complaints. Document comprehensive and accurate findings for each complaint investigation, including reportability assessment, root cause, conclusions, and corrective actions in compliance with regulatory requirements. Communicate and escalate investigation results and facilitate the decision-making process for failure investigations. Collaborate with cross-functional teams, including R&D, Quality, Manufacturing, Support and Service, Logistics, Regulatory Affairs, and Medical Affairs, to address product safety and quality issues. Support quality system investigations, including nonconformances, corrective actions, and preventive actions. Update and maintain complaint investigation procedures to ensure alignment with current standards and best practices. Conduct and facilitate product and process training sessions to enhance team competency. Participate in the analysis, tracking, and trending of complaints data for Global Quality and Regulatory Affairs meetings on a weekly and monthly basis and drive quality improvements. Provide support for global and local audits and inspections, ensuring compliance with regulatory standards and organizational requirements. Remote Work: This position primarily allows for remote work with an occasional on-site visit for audit support or staff meetings as necessary. Positions placed remotely may need to be available for meetings in the US Pacific and Central time zones. Qualifications Bachelor's Degree in Biological Sciences or related field (e.g., Biomedical Engineering, Systems Engineering, Pharmacology, Chemistry) preferred. Minimum 3+ years of related experience in quality systems for medical devices, product investigations and/or medical device post-market product surveillance activities. Strong analytical and problem-solving skills, demonstrating excellent written and verbal communication abilities in English. Proficient in data analysis and workflow troubleshooting, including instrumentation, arrays, and biological materials. Proven ability to manage and prioritize workload, meet deadlines, and work effectively in a dynamic environment. Exceptional organizational skills and attention to detail. Experience with SAP is preferred. Proficiency in Microsoft Office Products (Word, Excel, PowerPoint, Teams) or equivalent software applications is preferred. Flexibility and a positive outlook toward handling new processes, technology, and general change. Familiarity with ISO 13485, 21 CFR 820, 21 CFR 803, and QSR quality management system requirements and IVD products, preferred. Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: Occasional Shift: Day Duration: No End Date Job Function: Quality/Regulatory Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.

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Responsibilities

The Complaint Investigator will evaluate, investigate, process, and close complaints related to product quality. This role involves collaboration with various teams to ensure thorough investigations and compliance with regulatory standards.