Complaint Management at Bosch Group

Pluak Daeng, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complaint Management, 8D Reporting, KPI Management, Supplier Quality, Customer Quality, Global Tools, SupplyOn, Quality Management Systems, ISO/IATF16949, Auditing, Corrective Action, Preventive Action, SAP, Continuous Improvement, Analytical Work, Cross-functional Coordination

Industry

Software Development

Description

Company Description “The Bosch Group is a global leader in technology and services, achieving annual sales of approximately 90 billion euros and employing over 400,000 associates worldwide. With operations in around 60 countries through 470 subsidiaries and regional companies, Bosch is a major player across four key business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Driven by a commitment to connected living, Bosch develops innovative solutions that improve quality of life globally. Bosch Automotive Thailand is a key player in the automotive sector, offering a wide range of products and services, including advanced braking systems, vehicle motion components, powertrain solutions, and technologies for electric and hybrid vehicles. With a focus on sustainability and innovation, Bosch Thailand supports the transition to electric mobility and the development of connected, automated, and personalized automotive technologies. The company has achieved significant growth, with a strong commitment to quality, safety, and environmental responsibility. Bosch continues to play a crucial role in Thailand’s automotive industry and its efforts toward decarbonization and sustainable mobility. We are a dynamic and rapidly growing company committed to innovation and excellence in our industry. Our team is passionate, forward-thinking, and dedicated to achieving our mission. As we continue to expand, we are seeking a vibrant and proactive talent to join our team.” Job Description Are you passionate about quality, problem-solving, and driving continuous improvement? Join us at Bosch Amata Plant as a key player in our Complaint Management team, where you’ll work closely with suppliers, internal teams, and global systems to uphold world-class quality standards. 🔧 Primary Function You will lead and support complaint management activities, drive 8D reporting excellence, and ensure that all quality and safety requirements are met. This role is ideal for candidates who enjoy analytical work, cross-functional coordination, and continuous improvement. 🎯 Key Responsibilities Manage complaint handling processes aligned with KPIs. Drive action plans to achieve key performance indicators related to Supplier and Customer Related Incidents (SRI/CRI). Monitor and follow up on supplier 8D reports with focus on quality and on-time closure (5 years of experience in quality control within automotive manufacturing or related industries. Strong understanding of Quality Management Systems (ISO/IATF16949, ISO9000, ISO14001). Training in core tools: APQP, FMEA, Control Plan, MSA, SPC, PPAP, VDA, CSR. Good English proficiency (speaking, listening, reading). Strong computer skills: MS Excel, Word, PowerPoint, Outlook Additional Information ✨ Why Join Us? At Bosch, you’ll be part of a global organization committed to quality, innovation, and continuous improvement. You will work with experts in quality management and play a crucial role in ensuring customer satisfaction and operational excellence. Legal Entity: Robert Bosch Automotive Technologies (Thailand) Co., Ltd.

Responsibilities

The role involves leading and supporting complaint management activities, driving excellence in 8D reporting, and ensuring adherence to all quality and safety requirements by managing complaint handling processes aligned with KPIs. Key tasks include monitoring supplier 8D reports, implementing global tools like SupplyOn, and maintaining work processes compliant with quality standards.