QUALIFICATIONS:

· Bachelor’s degree preferred.
· 3-5 years of relevant experience in returns processing or customer complaints in a regulated environment.
· Strong SAP expertise (Atlas or ROTC) required.
· Knowledge of supply chain, finance, and regulatory compliance including FDA and SOX.
· Excellent communication skills and ability to work independently.
Job Type: Contract
Pay: $30.00 - $40.00 per hour
Expected hours: 40 per week

Experience:

• Atlas or ROTC: 2 years (Required)
• Returns processing : 2 years (Required)
• Customer complaints : 2 years (Required)

Work Location: In perso

ROLE OVERVIEW:

The Customer Complaints Analyst is responsible for processing all product returns, specifically expired or damaged goods, ensuring they are appropriately credited following company and regulatory policies. This role involves close interaction with customers, suppliers, and internal stakeholders to resolve issues related to returns, deductions, and claims while ensuring compliance with FDA, DEA, and SOX regulations.

KEY RESPONSIBILITIES:

· Process all customer returns and issue credits according to Client return policies.
· Manage SAP transactions related to returned goods at external returns centers.
· Assess returned product pricing accuracy and compliance.
· Partner with third-party providers to ensure timely financial closure per SOX requirements.
· Track and report returns data, including product codes, customer info, quantities, and reasons for returns.
· Provide ad-hoc reporting and support audits by Quality Assurance and Finance teams.
· Collaborate with cross-functional teams to investigate and resolve complaints and disputes.
· Maintain detailed documentation and communicate effectively with stakeholders.