Complaints and Customer Service Case Manager at Equifax

, , Ireland -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

27200.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Attention To Detail, Time Management, Customer Service, Problem Solving, Adaptability, Financial Services Knowledge

Industry

Financial Services

Description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. You'll be the voice of our company, handling a range of customer interactions. You’ll review emails that have been received from customers, and/or listen to recordings of calls that have been received from our customers, and you’ll investigate to understand what went wrong. With help, you’ll make a decision on how to put things right for the customer, and you’ll provide feedback to our organisation to help us better understand how to keep improving. While prior experience isn't required, a positive attitude, strong communication skills, a willingness to learn and a genuine desire to help people are essential. What you’ll do You will take ownership of each complaint, thoroughly investigating concerns to identify the most appropriate and fair resolution for the customer. Communicate clear, concise, and accurate information to customers. Ensure information is accurately recorded within the Customer Management System, keep the customer informed of the progress while you investigate and resolve their queries. On each case, when your investigation is complete you’ll make a decision about what the correct outcome should be, and you’ll communicate this to the customer via letter, email or sometimes by telephone call Outcomes sometimes involve redress, such as a refund or financial compensation, which you will facilitate You will assess the case to understand the root cause of the issue which caused the customer to get in touch, and you’ll record feedback about this so that the business can make improvements to our services What experience you need A positive and enthusiastic attitude with a genuine desire to help others. Excellent communication and interpersonal skills. Ability to learn quickly and adapt to new situations Strong attention to detail and accuracy. Basic computer skills and the ability to learn new systems. A genuine interest in the financial services industry. Strong time management and prioritisation skills What could set you apart Any previous experience in a customer-facing role. Basic understanding of financial services concepts. What We Offer: Full Training: We'll provide you with the knowledge and skills necessary to excel in your role, including product knowledge, systems training, and customer service best practices. Support After Training: Ongoing coaching and support will be available to help you succeed. Career Growth: This is an entry-level position with potential future opportunities for advancement within the company. We encourage and support our employees' professional development. Competitive Salary & Benefits: We offer a competitive salary and a comprehensive benefits package. Supportive Environment: Join a team of dedicated professionals who are passionate about delivering exceptional customer service. We foster a collaborative and supportive work environment. Make a Difference: You'll be directly impacting our customers' financial well-being, making a real difference in their lives. Salary & Benefits €27,200 base salary 35 hour working week, Monday to Friday Private medical insurance with Irish Life 26 days holiday & a day off for your birthday Group Personal Pension Plan with New Ireland 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services Click here to review a full list of our benefits: https://www.together.equifax.ie/benefits An optional hybrid working model, up to 2 days working at home per week The Perks of being a Equifax Employee? We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more! We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: IRL-Wexford Function: Function - Customer Service Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

Responsibilities

You will take ownership of each complaint, thoroughly investigating concerns to identify the most appropriate and fair resolution for the customer. You’ll communicate clear, concise, and accurate information to customers and ensure their queries are resolved effectively.