How you’ll make a difference:
As a Complaints and Freedom of Information Support Officer, you will be working as part of the team responsible for the council’s corporate feedback procedure. You will investigate, provide advice and offer resolutions on a range of complex complaints.

What you will be doing:

• It will be your responsibility to contribute to the effective administration of customer feedback and request for information under the Freedom of Information Act 2000, as well as subject access requests and security incident reports.
• To ensure the efficient delivery of your assigned tasks, it will be key for you to understand and act in accordance with procedures such as corporate compliments and complaints procedure, the customer charter, and the Freedom of Information Act.
• You will support customer queries and assist them in accessing services, ensuring that clear information and guidance is provided.
• Due to the nature of the role, you will have to prioritise competing tasks to ensure that the workload is managed effectively, deadlines are met, and that the team requirements are accommodated.

What we need from you:

• It is essential you have 3 GCSE’s grades C or above, or relevant experience in a similar service area.
• We require you to have knowledge of relevant procedures and an understanding of regulations, codes of practice and GDPR legislation.
• Given the elements of this role, you will have the ability to work on your own initiative to resolve problems independently, seeking guidance where necessary.
• You will have customer-facing experience.

What you need to know:

• This is a permanent role.
• This role is part-time, working 14.8 hours per week.
• This role is hybrid but working almost fully remote, with quarterly team meetings and adhoc days at our office in Badminton Road.

INTERVIEWS WILL BE HELD 29TH MAY 2025.

How a career at South Gloucestershire Council is different:

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We’re providing essential services across our internal network to ensure we can fully support our community.
• We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.

We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

WE’RE MAKING A DIFFERENCE, BE PART OF IT!

To view the full job description, please click this link: Complaints and FOI Support Officer - Job Descriptio

• It will be your responsibility to contribute to the effective administration of customer feedback and request for information under the Freedom of Information Act 2000, as well as subject access requests and security incident reports.
• To ensure the efficient delivery of your assigned tasks, it will be key for you to understand and act in accordance with procedures such as corporate compliments and complaints procedure, the customer charter, and the Freedom of Information Act.
• You will support customer queries and assist them in accessing services, ensuring that clear information and guidance is provided.
• Due to the nature of the role, you will have to prioritise competing tasks to ensure that the workload is managed effectively, deadlines are met, and that the team requirements are accommodated