Start Date
Immediate
Expiry Date
26 Apr, 25
Salary
36124.0
Posted On
10 Mar, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Good communication skills
Industry
Other Industry
COMPLAINTS AND FREEDOM OF INFORMATION OFFICER
Closing date: 27/03/2025
Reference: REQ105884
37 hours / Permanent
34,314 - 36,124 *
Aberystwyth
*All salary values are pro-rata.
About the role
An exciting opportunity has arisen within the Authority’s Complaints and FOI team as a Complaints and FOI Officer.
About the role
You will be required to assist the Complaints and Freedom of Information Manager with the handling and investigation of complaints and FOI requests. You will provide support and assistance to the Manager and Officers across all service areas of the Authority.
You will coordinate responses to Complaints and FOI requests and be able to deal competently with enquiries from members of the public and colleagues, as well as assist with requests from both the Information Commissioner’s Office and the Public Service Ombudsman for Wales.
You will also have strong interpersonal skills and will be able to work flexibly to assist in ensuring the Authority works within its statutory obligations. You will assist with the delivery of all aspects of complaints and FOI work including internal training programmes and learning events.
Applicants should be able to communicate effectively in Welsh.
Job Description and Person Specification
Get in touch
For further information and an informal discussion regarding this post please contact Marie-Neige Hadfield, Complaints and FOI Manager: marie-neige.hadfield@ceredigion.gov.uk
Interviews will be held on: 03-04-2025
Note: We reserve the right to extend the application closing date.
What we offer
Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
Where you’ll work
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