Contract Type: 6-month Fixed-term Contract
Hours: 37.5 hrs per week Mon-Fri
Closing Date: Sunday 24 August 2025 (please apply early – we may close applications sooner if interest is high).
Are you passionate about making a real difference to people’s lives? Do you combine exceptional customer service skills with resilience under pressure and strong attention to detail? If so, this is the job for you!
We are seeking a skilled Complaints Case Handler to join our team. In this role, you will manage a caseload of complaints, building great relationships with our customers to reach resolution. You will do this by having great conversations, working diligently, and at pace, to ensure the right resolutions for our customers. Your responsibilities will include investigating and resolving customer complaints without the need to escalate, writing clear and concise explanations for complaint resolutions and maintaining accurate records.
This position is full-time, a 6-month fixed-term contract and subject to a basic DBS check.

WHY BROMFORD?

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group. Join us to help create communities where people can put down roots, feel secure, and thrive.
If you believe you have the skills and qualities we’re looking for, we encourage you to apply.

Please refer the Job description for details