CLOSING DATE: 1ST SEPTEMBER 2025

We currently have an exciting opportunity for a Complaints Executive to help ensure that advertising standards are maintained and that adverts don’t cause harm, offend or mislead those who see them.
You will manage a varied caseload of complaints in regard to TV, radio, print, poster and online ads, making high quality and consistent assessments against the Advertising Codes. The job involves excellent communication skills, resolving some cases by negotiation with the advertiser and recommending others for full investigation. The issues you will encounter will include ‘hot topics’ such as gambling, alcohol, gender stereotyping, and advertising to children.
To be successful in this role you will be able to use initiative and research skills to analyse a range of information to make defensible decisions. Working in this challenging and fast-paced environment, you will demonstrate your ability to learn quickly and work autonomously, balancing competing priorities.
In a community where sharing knowledge and ideas is valued, you must have an ability to collaborate effectively and develop strong relationships with colleagues and other stakeholders. It’s also essential that you are able demonstrate a commitment to providing good customer service and maintaining high quality standards in meeting our turnaround targets.
You might also find yourself developing specialist areas of knowledge or get involved in a project that looks at a particular issue more widely. The role provides an opportunity for you to make a real impact by helping to protect consumers from misleading or irresponsible ads.
We will provide all the training you need on the advertising rules themselves to enable you to assess whether ads comply with them. So, whatever your background, if you’re excited about the role we’d love to hear from you.
We have a culture that’s open, friendly and collaborative, with a real focus on making the right decisions in the right way and learning while we’re doing it. We welcome applications from all sections of the community, and we’re committed to being a diverse and inclusive organisation, both so we can represent everyone in the UK and so our own colleagues feel at home at work.
For the first month of training, you will be required to attend the office for your full contracted hours. Thereafter, in line with our hybrid working model, office attendance will be required 40% of your contracted hours.
How to apply: If you are interested in applying for this role, please review the job description below and complete the online questions outlining how you meet the requirements of the role and how you can contribute to the success of the Complaints Team.
Successful candidates will be invited to the next stage of the recruitment process, which will involve a short video call, with questions based on your understanding of and suitability for the role, and a verbal ad assessment task, focusing on your analytical and reasoning skills. After this, the final stage for successful candidates will be an in-person interview at our office. If there are any reasonable adjustments you would like to ask us to make at any stage of the recruitment process you are invited to, please contact us and we will aim to make them.
Please do not enter your name in any of the fields. This is to help our managers to shortlist applications without knowing your name, gender, ethnicity or nationality. Thank you for your co-operation.

Please refer the Job description for details