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Complaints Handler at BNP Paribas Personal Finance
London, London - England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

22 Jan, 27

Salary

43000.0

Posted On

24 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Hospitals & Health Systems

Description
  • Deliver fair, empathetic solutions and ensure timely resolution of customer issues, meeting all regulatory requirements and providing appropriate redress when needed.
  • Achieve "Competent" status through regular case reviews, knowledge assessments, and ongoing professional development as part of the Customer Resolution Training & Competence Scheme.
  • Proactively identify and resolve customer issues, contributing to continuous improvement in customer journeys and complaint handling processes.
  • Analyse case causes to identify common complaints, offering feedback for corrective action where feasible.
  • Manage customer accounts accurately across digital platforms and resolve queries confidently with expert knowledge and excellent communication skills.
  • Stay updated on industry developments, collaborate with colleagues, and ensure health and safety standards are met in the workplace.


  • Skills & Attributes:Experience of working in a Complaints environment.
  • Conduct Risk & Consumer Duty knowledge.
  • Ability to manage difficult and complex customer conversations.
  • Experience of Complaint Handling. (Desirable)
  • Ability to collaborate with stakeholders & manage workload within a timely manner.

How To Apply:

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Responsibilities