The Role:The Customer Resolution Professional (Motor Finance) role involves investigating and resolving customer complaints in line with FCA regulations, ensuring fair and compliant outcomes. It requires strong analytical and communication skills, with a focus on delivering professional, customer-first support aligned with Consumer Duty principles.

• Key Responsibilities: Investigate and resolve Motor Finance complaints within regulatory timeframes, ensuring fair and compliant outcomes.
• Apply FCA DISP rules and consumer credit legislation while staying up to date with regulatory changes.
• Deliver empathetic, customer-focused service with strong communication and problem-solving skills.
• Maintain high performance standards through quality reviews, training, and continuous development.
• Collaborate with colleagues, contribute to process improvements, and manage customer data accurately.
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