Start Date
Immediate
Expiry Date
22 Dec, 26
Salary
25000.0
Posted On
23 Sep, 26
Experience
5 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Consumer Services
As a Complaints Handler at Napo, you will play a vital role in ensuring our customers receive swift, empathetic and fair resolutions to complaints, while identifying learning opportunities and trends. You will help ensure that we are providing a world-class service across all aspects of the customer journey, from the initial experience of purchasing one of our products through to renewal, as well as the entire claims experience. You will work closely with our Claims, Customer Champions, and Compliance teams to ensure best practices are followed. You’ll use data to make decisions and drive continuous improvement to the customer journey while making sure regulatory requirements are met. To succeed in this role, you will have excellent record-keeping and analytical skills, as well as a customer-first mindset.
Napo is an Insurtech start-up committed to creating innovative, customer-centric and transparent products & services to help pet owners keep their pets healthy and happy. Pet ownership surged amid the pandemic, but the trend has unwittingly highlighted how poor the sector’s digital offering is. We are focusing on disrupting and reimagining the pet insurance market by bringing a lot more value to pet owners and their pets on an ongoing basis.
📈 Everyone is an owner at Napo; you will receive stock options on day 1
🏡 Hybrid work environment (for now, we love to have people in the office two days per week - we have a friendly office in central London)
🏖️ Generous leave policy (25 days annual holidays + bank holidays) plus your birthday as an additional day off!
💻 All the equipment you need to do your best work
💰 Budget for personal growth and training
✅ Some of our other benefits:
How To Apply:
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As a Complaints Handler at Napo, you will play a vital role in ensuring our customers receive swift, empathetic and fair resolutions to complaints, while identifying learning opportunities and trends. You will help ensure that we are providing a world-class service across all aspects of the customer journey, from the initial experience of purchasing one of our products through to renewal, as well as the entire claims experience. You will work closely with our Claims, Customer Champions, and Compliance teams to ensure best practices are followed. You’ll use data to make decisions and drive continuous improvement to the customer journey while making sure regulatory requirements are met. To succeed in this role, you will have excellent record-keeping and analytical skills, as well as a customer-first mindset.
Napo is an Insurtech start-up committed to creating innovative, customer-centric and transparent products & services to help pet owners keep their pets healthy and happy. Pet ownership surged amid the pandemic, but the trend has unwittingly highlighted how poor the sector’s digital offering is. We are focusing on disrupting and reimagining the pet insurance market by bringing a lot more value to pet owners and their pets on an ongoing basis.
📈 Everyone is an owner at Napo; you will receive stock options on day 1
🏡 Hybrid work environment (for now, we love to have people in the office two days per week - we have a friendly office in central London)
🏖️ Generous leave policy (25 days annual holidays + bank holidays) plus your birthday as an additional day off!
💻 All the equipment you need to do your best work
💰 Budget for personal growth and training
✅ Some of our other benefits:
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