If you’re passionate about customer service, able to develop effective working relationships and good at problem solving and letter writing this is the role for you.

Even with the best will in the world, sometimes things go wrong. If they do we’d like to know so we can put matters right and learn from any mistakes.
Complaints Officers work in a centralised team ensuring complaints are managed in line with our complaints policy and procedure.
You’ll be a central point of contact for our customers and will provide a great service to both customers and colleagues to reach a complaint resolution. You’ll be responsible for assessing complaints and resolving these, working with an investigating manager to support complaint resolution.
You’ll keep customers updated both verbally and in writing and provide guidance and support to investigating managers.
We’re a member of the Housing Ombudsman Scheme and we’re committed to its Complaint Handling Code. This means customers can be reassured that if we can’t resolve their complaint there’s an independent body who can assess this for them, and you will support this by preparing the cases for investigation.
The role is varied and rewarding, supporting Aster to identify learning from complaints, to improve the services we provide.