Job Title: Complaints Officer
Location: Fulwood, Preston
Contract Type: Permanent, 37.5 hours a week
We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Complaints Officer to support our ambitious growth plans as we continue to expand throughout the UK.

ABOUT THE ROLE

The Complaints Officer is a new role to CHEC, and is responsible for the effective management of complaints in accordance with NHS Complaints Regulations, regulatory standards, and internal governance frameworks.
We are looking for someone to play a pivotal role in safeguarding the voice of patients, service users, families, and stakeholders across the organisation, supporting the organisations continuous quality improvement agenda.
The successful candidate will thrive in a busy, fast-paced working environment.

WHAT YOU’LL BRING TO THE ROLE:

• Experience in complaints handling within a healthcare, public sector, or regulated environment.
• Strong understanding of complaints regulations, governance frameworks, and relevant legislation.
• Proven ability to coordinate investigations and draft high-quality written responses.
• Experience working with multidisciplinary teams and senior stakeholders.
• Excellent written and verbal communication skills, with a focus on clarity and empathy.
• Strong organisational and time management skills, with the ability to manage multiple cases simultaneously.
• High attention to detail and accuracy in logging and reporting.
• Ability to analyse data to identify trends and systemic issues.
• Proficient in using complaints management systems and Microsoft Office tools.