WE’RE CAPITAL ON TAP

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

This is a new role, you will act as a complex case team member supporting both Collections and our Specialist Support Team (Vulnerable Customers). You will be engaging with customers and third parties over the phone and via digital channels to find a solution to their arrears. Your role will consist of:

• In-depth case reviews and actions drawing upon your experience
• Outbound and inbound customer engagement
• Complex cases requiring in-depth management or decision-making
• Flexible resource to support changing business and customer needs
• Acting as a role model for the wider team, showcasing high-performance standards
• Managing a portfolio of complex arrears cases
• Case ownership with autonomy
• Working on both UK and US cases
• Drawing on experience with insolvency, legal, and senior Vulnerable Customer escalations