Complex Banquet Manager at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Nadi, Western, Fiji -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banquet Operations, Catering Event Execution, Leadership, Guest Satisfaction, Inventory Management, AV Collaboration, Health and Safety Compliance, Beverage Monitoring, Labor Scheduling, Financial Acumen, Recruitment and Training, P&L Management, Event Feasibility, Service Recovery, Cross-Training, Client Communication

Industry

Hospitality

Description

Role Overview The Complex Banquet Manager oversees the planning, coordination, and flawless execution of banquet and catering events across two leading resort properties. This role ensures seamless delivery of conferences, incentive groups, weddings, and social functions by providing strong leadership, operational excellence, and an unwavering commitment to guest satisfaction. The Banquet Manager partners closely with Culinary, F&B outlets, Sales & Events, Stewarding, and AV partner to deliver elevated event experiences that embody the Sheraton and Westin brands. POSITION SUMMARY * Lead daily banquet operations across multiple event venues, including ballrooms, outdoor areas, and specialty spaces, ensuring all setups and services meet brand and event requirements. * Oversee all banquet inventories such as china, glassware, linens, décor, props, and staging; review forecasts to maintain adequate stock levels. * Collaborate closely with AV and technical setups, and support delivery of creative, high‑quality event solutions. * Ensure strict compliance with all health, safety, hygiene, and sanitation guidelines within all banquet spaces. * Monitor banquet beverage operations, track perpetual inventories, and maintain effective liquor cost control processes. * Develop department schedules aligned with business forecasts, ensuring an optimal balance between service delivery and labor productivity. * Support Sales & Events teams by providing operational insights to enhance event feasibility, profitability, and client satisfaction. * Recruit, train, and coach banquet leaders and associates, promoting a highly motivated, service‑focused team environment. * Conduct daily briefings and monthly department meetings to communicate priorities, standards, and operational goals. * Promote cross-training and multi-skilling to improve departmental flexibility and operational resilience. * Act as the operational point of contact for group organizers, planners, and VIP guests during events, ensuring seamless communication and execution. * Maintain strong on‑floor presence during major events to oversee service flow, quality, and guest engagement. * Address guest concerns promptly, implement service recovery, and review feedback to drive continuous improvement. * Manage departmental P&L and monitor financial performance including revenues, labor, expenses, and inventory controls. * Identify upsell or enhancement opportunities in partnership with Sales and Event Planning. * Safeguard all banquet assets by maintaining accurate records, inventories, and equipment logs. * Prepare forecasts, performance reports, and action plans for senior leadership review. * Ensure compliance with all Marriott HR policies, local labor laws, safety standards, and required training. * Deliver ongoing coaching, recognition, and development initiatives to improve associate engagement and retention. * Model professional communication and build strong working relationships across all operational teams. * Handle confidential matters and sensitive issues with discretion, professionalism, and respect. * Uphold company policies, cleanliness standards, and operational procedures at all times. * Perform physical tasks including lifting up to 25 lbs, extended periods of standing, and working in various indoor/outdoor environments. * Complete any additional tasks assigned by leadership to support banquet and event operations. OUR BENEFITS: * OUR BENEFITS: * Staff discounts on food & beverage and hotel rooms across Marriott International. * Global career development and training programs. * Access to the Employee Assistance Program for wellbeing support. * Work in a diverse and inclusive global hotel network. * Duty meals provided. * Associate transportation provided. * Uniforms provided * Comprehensive Medical Insurance and Life insurance cover * Bonus Incentive * Entitled to Day off in Lieu For Overseas candidates: * Initial Repatriation to Fiji from home country * Yearly return ticket to home country every 12 months * Rental Allowance QUALIFICATION AND EXPERIENCE: * Diploma or Degree in Hospitality Management, Events, or a related field (preferred). * Minimum 3–5 years of progressive leadership experience within Banquets, Events, or F&B operations, ideally in luxury, resort, or high‑volume environments. * Strong financial acumen with demonstrated success in budgeting, forecasting, and cost control. * Experience collaborating with AV/technical partners such as Microhire is advantageous. * Comprehensive knowledge of banquet service standards, event setups, and operational logistics. * Proficiency with MS Office, event management systems, and POS platforms. * Excellent communication, leadership, and interpersonal skills with the ability to coach and motivate teams. * Adaptable, calm under pressure, and capable of overseeing large‑scale event operations. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The Complex Banquet Manager leads daily banquet operations across multiple venues, ensuring seamless execution of conferences, weddings, and social functions by coordinating with Culinary, Sales, and AV partners. This role also involves managing departmental P&L, controlling costs, and leading the recruitment, training, and coaching of banquet staff to maintain high service standards.