We are looking for a dedicated and customer-focused Claims Handler to join our specialist team, managing a portfolio of large or complex property claims from first notification through to settlement. This role involves end-to-end claims management, with a strong emphasis on building positive relationships with policyholders, ensuring clear communication, and delivering a smooth claims experience. You will work closely with internal teams—including Building Surveyors and Alternative Accommodation specialists—as well as external suppliers and loss assessors to drive timely, fair, and compliant claim outcomes. The ideal candidate will be proactive, organised, and confident managing site visits, assessing liability, negotiating settlements, and maintaining meticulous documentation.

SKILLS/ATTRIBUTES REQUIRED

• Excellent verbal and written communication skills
• Good organisational skills
• Excellent problem-solving skills
• Accuracy with a high attention to detail
• Tact and assertiveness when dealing with customers who may be distressed or angry
• Ability to work well under pressure and meet deadlines
• PC literate with good administrative skills.
• Ability to take on increased ownership and responsibility when necessary.

EXPERIENCE/KNOWLEDGE

Minimum:

• At least 5 years previous experience of working in an insurance claims related handling role.
• High level understanding of insurance/indemnity policies and legal structure

Ideally:

• Proven capability of claims negotiation with policyholders and Loss Assessors

QUALIFICATIONS

Minimum:

• Full and clean driving license
• ‘A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.

Ideally:

• Role applicable qualifications in insurance.

Please refer the Job description for details