Complex Director - Auto and General Liability Claims at AIG

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

113000.0

Posted On

05 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Negotiation, Customer Service, Liability Evaluation, Risk Management, Interpersonal Skills, Organizational Skills, Decision Making, Claims Performance, Legal Knowledge, Multi-State Adjuster Licenses, Self-Insured Retentions, Surplus Lines Coverages, Team Collaboration, Technical Knowledge, Claims Handling Procedures

Industry

Insurance

Description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Director - Auto and General Liability Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims Stewardship Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. How you will create an impact The Complex Director within the Lexington and AIG Programs team is responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution. Key Responsibilities include: analyzing coverage; evaluating liability and damages, establishing accurate reserves throughout the life of the file; maintaining and managing a diary system to efficiently manage and resolve cases; communicating file updates and reserves to the broker, insured, and underwriter when appropriate; attending mediations to resolve cases; participating in roundtables to discuss reserves and strategy, efficiently manage and resolve assigned claim inventory; and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes. Property and casualty licenses required and must be obtained within 3 months of hire. What you'll need to succeed: 7+ years of general and auto liability claim experience. Bachelor’s Degree or equivalent work experience. Experience resolving moderate to high severity injury claims. Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities. Must be willing to work independently and as part of a team. Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment. Effective decision- making skills, including the ability to recognize, analyze, and improve claims performance against standards and goals. In depth knowledge of claim handling procedures, claims performance strategies, and claim best practices. Experience handling self- insured retentions, surplus lines coverages, and partnering with MGAs is a plus. Multi-state adjuster licenses a plus. Ready to accelerate your career? We would love to hear from you. For positions based in New Jersey, the base salary range is $90,000-$113,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2025 Benefits Summary #LI-AIG #claimsprofessionals #InsuranceJobs #legalcareers #ClaimsAttorney #tortlaw #paralegaljobs #claimsexaminer #claimsadjuster #InsuranceCareers At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike. Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of inclusion We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. Functional Area: CL - Claims AIG Claims, Inc. As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients’ growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength – the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs. Join our Talent Community. Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.

Responsibilities

The Complex Director is responsible for investigating, evaluating, and negotiating general and auto liability claims while maintaining high customer service standards. This includes managing reserves, communicating updates, and effectively handling the litigation process.