Complex Director of Rooms - Hilton San Francisco Union Square and Parc 55 Hotel
Hilton San Francisco Union Square and Parc 55, A Hilton Hotel is looking for a dynamic professional to join their team as the Complex Director of Rooms. Located in the heart of the city, these bustling hotels are home to 177,000 square feet of event space, 7 food and beverage outlets including San Francisco’s highest sky bar with panoramic views of the city by the bay.
A Complex Director of Rooms is responsible for directing and administering the operations of key guest contact departments in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

As Complex Director of Rooms, you would be responsible for directing and administering the operations of key guest contact departments in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
• Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
• Recruit, interview and train team members
• Facilitate and coordinate marketing initiatives, sales site visits and special requests from other department

As Complex Director of Rooms, you would be responsible for directing and administering the operations of key guest contact departments in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
• Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
• Recruit, interview and train team members
• Facilitate and coordinate marketing initiatives, sales site visits and special requests from other departments
• Direct and administer Rooms Division operations to include, but not limited to daily operations, guest service standards and initiatives, product quality, inventory management and cost controls, merchandising and marketing, systems use management, budgeting and forecasting, department management and meeting participation and facilitation
• Respond to guest inquiries and requests and resolve guest issues and concerns in a timely, friendly and efficient manner
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends and evaluate and address issues, systems and procedures to make improvements accordingly
• Recruit, interview and train team members
• Facilitate and coordinate marketing initiatives, sales site visits and special requests from other department