JOB DESCRIPTION SUMMARY

We’re looking for a Complex Claims Field Consultant in Northern Ireland, more info below!

JOB DESCRIPTION

JOB TITLE: Complex Claims Field Consultant (Internal Loss Adjuster - Major Loss)
SALARY: £59,850 - £73,150 (depending on experience)
LOCATION: Northern Ireland
HOURS: Full Time, 35 hours
WORKING PATTERN: Remote. Please note: We have sites in Halifax, Leeds and South Wales – travel to these sites to attend events and training will be necessary.
Join Us at Lloyds! We’are a leading insurance business experiencing continued growth and are at a critical stage in our strategy. We’re investing significantly to become a customer-focused digital leader and are seeking specialists to provide excellence for our customers when they need it most.
At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track.

YOUR ACCOUNTABILITIES WILL INCLUDE:

• Proactively manage customer visits and remote claims management to deliver effective customer outcomes, collaborating with Hybrid Claim Owners across your Hybrid Claims Unit
• Deliver effective, efficient site work validated by accompanied visit and quality assessment, including identification and action-planning for customer vulnerabilities, aligned to Health & Safety risk appetite and controls
• Efficiently manage the competing priorities and diverse demands of multiple individual customer journeys across a range of perils and claims-types referred to you by Hybrid Claim Owners, ensuring claims under your control are effectively action-planned and gain maximum momentum towards resolution through your involvement
• Complete building scoping as part of first-visit activity utilising LBG SOR, collecting and analysing data from site inspection, photos/videos content and other sources, using a variety of tools and methods to ensure accurate validation and settlement of customer buildings claims
• Use individual claim data to support effective management of your workload and delivery of customer purpose
• Work collaboratively within your Hybrid Claims Unit to drive and develop technical knowledge, customer and claim management skills