YOUR MISSION

Exciting News! Join us for a remarkable opportunity to lead as a Complex Front Office Employee (m/f/d) at the Holiday Inn Express Brussels – Airport and the Adagio Access Brussels Airport!
We’re searching for a dedicated individual for our front desk who wants to be part of an enthusiastic and ambitious team!

YOUR PROFILE

We’re seeking a hospitality enthusiast who thrives on delivering exceptional guest experiences. You should have:

• Excellent verbal and written communication skills.
• A positive attitude and a strong customer service orientation.
• The ability to multitask and manage time effectively.
• Proficiency in MS Office; experience with hotel management software is a plus.
• Flexibility to work various shifts, including weekends and holidays.
• Previous experience in a similar role is preferred but not required.

ABOUT US

Borealis is an expanding European hospitality company which develops, owns, operates and manages focus-serviced, full-serviced and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amsterdam, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain, Portugal, Italy, Hungary, Sweden and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio.

As a Complex Front Office Employee, you’ll play a key role in ensuring the seamless day-to-day operations of the front desk. Your responsibilities will include:

• Greeting and assisting guests with check-in and check-out procedures.
• Managing reservations via phone, email, and online platforms.
• Handling guest concerns and resolving issues promptly and professionally.
• Maintaining a high standard of service at all times.
• Assisting with F&B operations in the bar area, including inventory management and ensuring adherence to health and safety regulations.
• Providing exceptional guest service and ensuring each guest feels valued and welcomed.