Job Title: Complex Healthcare Assistant
Location: Welwyn Garden City
Employer: KASE Care

Hours: 4 calls per day, Monday to Sunday

• Morning: 1.5 hours
• Lunch: 1 hour
• Tea time: 1 hour
• Night: 1 hour

Salary: £13 - £16 per hour during probation increase considered if successful probation completed.

REQUIREMENTS:

• Minimum 6 months’ experience in a complex care or healthcare assistant role.
• Proficient with hoisting, catheter care, and medication administration.
• Understanding of or experience supporting individuals with MS or similar neurological conditions is preferred.
• Calm, empathetic, and respectful approach to care.
• Ability to work well as part of a team and follow instructions carefully.
• Excellent communication skills and ability to adapt to sensory impairments.
• Enhanced DBS (or willingness to apply).
• Must have the right to work in the UK.

ABOUT THE ROLE:

KASE Care is seeking a dedicated, experienced, and compassionate Complex Healthcare Assistant to support a male service user living in Welwyn Garden City. This gentleman lives with Multiple Sclerosis (MS) and has a number of complex care needs including reduced hearing, partial sight, catheter care, respiratory failure, and requires full hoisting support. He is also a wheelchair user.
You will not be working alone in this role – it is a double-up care position, meaning you will be working alongside another member of staff at all times.
This is a highly rewarding opportunity for someone who takes pride in delivering person-centred care to individuals with specialist and high-dependency needs.

KEY RESPONSIBILITIES:

• Deliver full personal care, including assistance with washing, dressing, toileting, and continence care.
• Support with catheter care, including monitoring for signs of infection or complications.
• Assist with respiratory care, including safe positioning and recognising signs of respiratory distress (training can be provided).
• Administer prescribed medications in line with KASE Care policies.
• Use hoisting equipment for all transfers – experience essential.
• Support with mobility and ensure the service user is positioned safely and comfortably throughout the day.
• Assist with meals and fluids, supporting adequate nutrition and hydration.
• Communicate clearly and patiently, considering hearing and visual impairments.
• Keep clear and accurate care records and follow the agreed care plan.
• Promote dignity, independence, and emotional wellbeing.