ABOUT THIS POSITION

Join us as a CSX Complex Order Management Specialist and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:

• Focus mainly on complex/decision Samples and Special Equipment related service delivery activities without direct customer interaction (CSX) focusing on customer interactions.
• Support Customer Service organisation to take on order/invoice management for new business, improve the processes to make them work simply, and hand over.
• Proactive order management to ensure excellent Customer Experience.
• Monitor and ensure delivery of adjacent functions service commitments.
• Provide relevant information to Customer Service Experience (CSX) & Business to secure a superior customer service.
• Comply with Henkel Corporate Standards at any point in time.
• Own the Sample & Special Equipment order entry process for a respective region.
• Facilitate & coordinate requests for samples coming into Service Cloud via the ACE sample request platform/Ariba, and Special Equipment orders via email to Service Cloud.
• Ensure transparent information flow on ticket and sample status.
• Run complex Order Placements in SAP.
• Act as internal single point of contact with regards to Samples and Special Equipment for the respective region.
• Support the pre-defined network strategy on Sample and Special Equipment fulfilment (across the fulfilment types/strategies).