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Complex Service Desk Analyst - Secondment at Datacom

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Troubleshooting, Communication, Feedback, Guidance, Privileged Access Administration, Project Support, Liaising, ITIL

Industry

IT Services and IT Consulting

Description

This role is only for Datacom Internal Applicants About the Role Here’s a fantastic growth opportunity to develop your skills into the next level of support as a Complex Service Desk Analyst in our Service Desk team! As a Complex Service Desk Analyst, you’ll be handling more in-depth technical queries, seeking out solutions across different teams and contributing to improving the existing Knowledge base. You’ll work with a team of close knit, like-minded people, who rally each other through the highs and lows! You will continue to support the team by jumping on the phones, when necessary, like during a major outage, and you’ll be happy to show your colleagues how they might approach a solution differently, providing timely feedback and guidance. Responsibilities include: Providing in depth technical support via telephone or email Problem solving and troubleshooting; seeking out answers to get the best resolution for our customer Privileged access admin and project support Liaising with internal and 3rd party resolver teams – coordinating outcomes About you: To be successful in this role, you’ll have an amazing track record in the Level 1 space, and be able to show us: Excellent communication and written skills A positive attitude, where taking initiative is second nature to you Forward-thinking problem-solving skills - you see a dead end as an opportunity to explore more options! An understanding of ITIL service delivery methodology and service desk There will be 2 secondment roles until late September #LI-DNI

Responsibilities

The Complex Service Desk Analyst will provide in-depth technical support via phone or email, focusing on problem-solving and troubleshooting to achieve the best customer resolution. Responsibilities also include privileged access administration, project support, and coordinating outcomes by liaising with internal and third-party resolver teams.