Compliance Account Coordinator at Agency Cybersecurity

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

25.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Onboarding, Customer Support, Project Coordination, Policy Drafting, Evidence Validation, Meeting Documentation, CRM Management, Timeline Monitoring, Internal Collaboration, Service Delivery Improvement, Report Preparation, Organizational Skills, Project Management, Communication, Problem-Solving

Industry

Computer and Network Security

Description

Location: On-Site – Richmond, VA Position Type: Hourly, Full-Time Experience Level: Entry-Level Compensation: $20–25 per hour Position Overview As a Compliance Account Coordinator, you will play a critical role in supporting client compliance engagements and ensuring an exceptional customer experience. You’ll work closely with senior account managers, engineers, and compliance specialists to help clients achieve certifications such as SOC 2 and ISO 27001. This role combines structured project coordination with client-facing support. Strong customer service instincts are essential — you will regularly communicate with startup founders, CTOs, and operations leaders, guiding them through complex compliance processes in a clear, professional, and supportive manner. This is an ideal entry point for candidates eager to build a long-term career in cybersecurity, governance, risk, and compliance (GRC), customer success, or account management. Responsibilities Support client onboarding for compliance engagements, ensuring a professional, responsive, and smooth experience. Serve as a day-to-day point of contact for clients, providing timely communication and high-quality customer support. Coordinate and track SOC 2, ISO 27001, HIPAA, and other compliance projects from kickoff through audit readiness. Draft and edit information security policies and procedures under the guidance of senior team members. Collect, organize, and validate evidence documentation to support client compliance controls. Schedule and document client meetings, take detailed notes, and manage follow-up tasks to maintain project momentum. Maintain and update client records within the CRM (e.g., HubSpot or Salesforce) and compliance management platforms (e.g., Vanta, Drata). Monitor client project timelines, ensuring internal communication and deliverables are completed on schedule. Collaborate across internal teams (sales, compliance, engineering, audit support) to ensure cohesive service delivery. Identify opportunities to strengthen client relationships and improve service delivery processes. Assist in preparing client reports and progress updates for internal and external stakeholders. Qualifications Bachelor’s degree preferred (or equivalent professional experience). 1+ year of customer service, client support, account coordination, or client-facing experience required or strongly preferred. Strong organizational and project management skills with high attention to detail. Excellent written and verbal communication skills. Professional, empathetic, and responsive communication style when working with clients. Interest in learning cybersecurity and compliance frameworks such as SOC 2 and ISO 27001. Basic familiarity with CRM or GRC software (HubSpot, Salesforce, Vanta, Drata, or similar tools preferred). Ability to manage multiple projects and deadlines in a fast-paced environment. Team-oriented mindset with strong problem-solving and collaboration skills. Proactive, positive attitude with a commitment to continuous learning. Benefits: We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being. 10 days of paid time off (PTO) 11 paid federal holidays 401(k) with 4% company match Monthly healthcare stipend Gym membership stipend Weekly team lunches and in-office snacks

Responsibilities

The role involves supporting client compliance engagements, acting as a daily point of contact, and coordinating projects related to certifications like SOC 2 and ISO 27001. Responsibilities include drafting policies, collecting evidence, scheduling meetings, and maintaining client records in relevant platforms.