JOB DESCRIPTION

Quality Assurance Executive responsibilities include supporting the firms Compliance function by conducting regular mortgage file checks to provide assurance all cases reviewed contain the required documentation.
Additionally, completion of required call monitoring activities forms an integral part of the compliance function. You will be required to liaise with the relevant staff members to remedy any identified issues, report to Senior Management and aid with record keeping requirements to enable the firm to evidence adherence to policy and therefore regulatory compliance.
Other responsibilities include the completion of general office administrative tasks, Anti-Money Laundering checks and aiding with handling inbound call volumes.
Duties may be altered occasionally to coincide with changes to the Compliance framework.

ESSENTIAL QUALITIES/SKILLS & EXPERIENCE:

• Enthusiastic
• Self-motivated
• Work individually and within a team
• Analytical
• Planning/Organisational
• Verbal and written communication
• Experience within financial services
• Knowledge of property finance
• Customer service experience
• CeMAP is desirable but not compulsory in this role
  The role is Full Time and Permanent. The role is office based in Caldecotte, Milton Keynes with the option for a hybrid role in time.

• Conduct File Review Checks in accordance with company procedure.
• Accurately record File Review Checks through use of the checklists provided.
• Complete regular call monitoring activities as stipulated in the call monitoring policy.
• Accurately record call monitoring scores, MI and feedback.
• To promptly liaise with the relevant personnel to remedy any issues identified.
• Report any identified areas of concern with Senior Management.
• Assisting with improvement to the firms Compliance processes to ensure efficient and productive working practices.
• The completion of general office administrative tasks.
• Handling inbound calls when required.
• Conducting AML checks - referring to AML officer where appropriate/required
• Complete reports for Senior Management
• Complete and report back to Senior Management on “Management Information” spreadsheet