Compliance Agent at Westgate Resorts

Ocoee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

17.0

Posted On

05 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compliance, Auditing, Communication Skills, MS Word, MS Excel, Training, Research, Timeshare Industry Experience, Bilingual Skills

Industry

Hospitality

Description

Company DescriptionStarting pay rate $17.00/hour Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most affordable vacation options out there!Job DescriptionThe Compliance Agent performs essential internal audits of tasks related to the Timeshare Closing process and complaint handling resolution. The results of these audits are used to reasonably measure proficiency in meeting Westgate’s metric objectives.Essential Duties and ResponsibilitiesAssist in measuring the Closing Officer performance and adherence to regulation and company policies concerning the Timeshare closing processIdentify, report, and maintain logs of compliance and non-compliance from Timeshare closing recordingsEscalate items to the Compliance Officer as appropriateAudit account paperwork to ensure proper executionCommunicate training points, as may be identified in Timeshare closings from time to time, to the Compliance OfficerParticipate in training eventsResearch consumer/customer complaints Monitor and research Lexis Nexis reportingPerform Admin duties and other projects as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:A High School Diploma or equivalent is requiredMust have Intermediate proficiency in MS Word and ExcelMust possess excellent communication skills both oral and writtenAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationAbility to travel to other resort locations as neededTimeshare Industry experience is preferredBilingual Skills are a plus - Spanish or Portuguese; reading, writing, and speakingAdditional InformationWhy Westgate?Comprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunitiesCommunity Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

The Compliance Agent performs internal audits related to the Timeshare Closing process and complaint handling resolution. They assist in measuring performance and adherence to regulations and company policies.