Utilize KYC and EDD information during alert investigations to determine whether customer activity is reasonable and adequately supported;
Request and review supporting documentation such as invoices, contracts, proof of source of funds, and business justifications for unusual transactions through Compliance Department;
Identify red flags relating to money laundering, terrorist financing, sanctions evasion, or other suspicious activities and document investigative findings;
Document investigation outcomes and determine whether alerts can be closed or require escalation;
Escalate suspicious activity for further investigation to Compliance Officers; and
Maintain investigation records, meet alert handling SLAs, and support quality assurance, audit, and regulatory reviews.