Location(s)
St. Louis, Missouri
Details
Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.
Position Summary:
The Kemper Life Compliance team is seeking an energetic and organized Compliance Analysts to work in a fast-paced department.. In this position, the Compliance Analyst will handle various duties pertaining to complaints, including Departments of Insurance (DOI), Better Business Bureau (BBB), Executive Offices, Policyholders, and Claimants. The Associate Compliance Analyst will collaborate and work closely with management and business partners. To be successful in this role, the Analyst will need to possess strong critical thinking skills, a general knowledge of federal and state regulatory environment surrounding insurance products, strong oral and written communication skills, and a high degree of initiative in order to support the business.

Position Responsibilities:

• Review and distribute complaints from the DOI, BBB, policyholders and others
• Prepare and submit responses to the DOI, BBB, policyholders and others
• Receive and respond to incoming complaint calls
• Monitor due dates of outstanding complaints to ensure response submission deadlines are met
• Partner with compliance and legal team members as well as business partners to prepare responses to complaints
• Communicate clearly, effectively and in a customer focused manner with internal and external parties
• Strong attention to detail to ensure accuracy of complaint documents submitted
• Maintain and update complaint tracking system with complaints and inquiries received
• Updating of the complaint recordkeeping system(s) on a consistent and timely basis
• Other assignments and collaboration as needed. Compliance work and related processes evolve over time. This position requires the ability to provide support and assistance to the Compliance team in many capacities and can include duties such as proofreading, and document peer review

Position Qualifications:

• A minimum of 1-year experience in any of the following fields - Compliance, underwriting, policy administration, billing, call center, auditing, claims or legal is required.
• BS, BA, or Associate degree preferred
• Skills for this position are generally acquired through a minimum of 1 year of combined insurance & regulatory experience, or related experience.
• Understanding of Kemper Life systems such as: ADMI (Policy admin system); Premium Collections (Salesforce based application) and DCS/Claims is a plus.
• Ability to analyze situations and critically think about information and data to draw appropriate conclusions.
• Ability to stay organized amid shifting priorities.
• Strong verbal and written communication skills and comfortability with speaking to business clients and state regulators.
• Basic knowledge of MS Office products and ability to learn new software applications.
• Understanding of Kemper Life systems such as: ADMI (Policy admin system); Premium Collections (Salesforce based application) and DCS/Claims
• Excellent interpersonal skills and exhibits a high degree of professionalism
• Ability to work under pressure to complete tasks within time constraints
• Excellent customer service skills
• Excellent attention to detail and time management skills
• Sponsorship is not accepted for this opportunity
• Post training the employee will transition to a hybrid work schedule which will require weekly reporting to our St. Louis of location.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

• Review and distribute complaints from the DOI, BBB, policyholders and others
• Prepare and submit responses to the DOI, BBB, policyholders and others
• Receive and respond to incoming complaint calls
• Monitor due dates of outstanding complaints to ensure response submission deadlines are met
• Partner with compliance and legal team members as well as business partners to prepare responses to complaints
• Communicate clearly, effectively and in a customer focused manner with internal and external parties
• Strong attention to detail to ensure accuracy of complaint documents submitted
• Maintain and update complaint tracking system with complaints and inquiries received
• Updating of the complaint recordkeeping system(s) on a consistent and timely basis
• Other assignments and collaboration as needed. Compliance work and related processes evolve over time. This position requires the ability to provide support and assistance to the Compliance team in many capacities and can include duties such as proofreading, and document peer revie