WORKING FOR PACIFIC SERVICE CREDIT UNION

We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team.

EDUCATION:

• High school diploma or equivalent required.

EXPERIENCE:

• Minimum two years’ experience required working at a financial institution in a branch or operations department.
• Strong written and oral communication.
• Strong analytical skills together with attention to detail and ability to perform basic mathematical calculations.
• Able to work independently and in a team oriented environment.
• Ability to use basic computer programs, i.e., Windows, Word, Excel, required.
• Knowledge of credit union operations, products and services, and policies, including basic regulatory issues, required.
• Working knowledge of less complex consumer compliance regulations.
• Self-starter with a high level of dependability and self-motivation.

PREFERRED QUALIFICATIONS:

• AA or Bachelor’s degree in Finance or Accounting or other related business discipline desired or equivalent comparable experience.

ABOUT THIS ROLE:

At Pacific Service Credit Union, we are committed to strengthening our members’ financial future through trustworthy practices, superior products, and exceptional service. Every employee contributes to operational excellence, efficiency, and compliance, driving our success and member financial well-being. Under the Compliance Manager’s direction, the Compliance Analyst performs a variety of duties to assist with the credit union’s compliance program, helping to ensure the organization operates in accordance with state and federal laws. This position will update policies, procedures, training materials and other communication tools to ensure ongoing compliance. The Compliance Analyst will help train staff on new or updated policies and directives when required and may identify additional training needs and compliance resources related to the organization’s business activities. The Compliance Analyst will help identify enhancements in compliance monitoring and reporting, and may be asked to help with file maintenance report reviews, employee account reviews, ID theft red flags tracking, and fraud and suspected elder or dependent adult financial abuse, including preparing required reports. The Compliance Analyst may also attend periodic meetings which requires effective communication cross-departmentally.

The following competencies are essential for success in this role:

• Collaboration: Establishes and maintains effective relationships, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations, works actively to resolve conflicts
• Effective Communication: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener; keeps others adequately informed
• Execution: Turns strategy into action, aggressively pursues challenging goals and objectives; willing to put in requisite time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work; implements plans efficiently and produces desired results within a specified timeframe
• Job Knowledge: Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively
• Member/Customer Focus: Displays courtesy and sensitivity, manages difficult member/internal customer situations, meets commitments, responds promptly to member/internal customer needs, solicits feedback to improve service
• Problem solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group solving situations
• Quality of work: Demonstrates accuracy and thoroughness; critically reviews work processes to ensure quality; identifies and resolves problems that could impact quality; makes sure deliverables and services meet all requirements, expectations and deadlines; does not make the same mistakes twic