JOB DESCRIPTION

Do you share in Crane Medical Care’s values?
Collaboration,
Respect,
Accountability,
New ways of working,
Education? … Then look no further!
Our values are important to all of us here at CMC – they are the golden thread that runs through every choice, decision, communication, and interaction. They connect all of us and define how we deliver our care, education, and operations.
As Compliance and Clinical Training Manager, you will ensure that Crane Medical Care operates with the highest standards of governance, training compliance, and educational excellence. You will lead our compliance with regulatory frameworks such as, the Care Quality Commission (CQC) and International Organisation for Standardisation (ISO), while also overseeing internal and external training provision across the organisation.
You will be responsible for implementing systems to ensure all team members are trained, certified, and working within their scope of practice, while contributing to Crane Medical Care’s mission of safety, innovation, and continuous development.
The successful candidate must hold an Enhanced DBS (Adult and Child) certification upon entry as a minimum.

PERSON SPECIFICATION

Who we are looking for:
At Crane Medical Care, we are looking for someone who not only brings technical excellence and regulatory knowledge, but also truly embodies our values.

You will have:

• Collaboration – to work across departments and roles and build strong internal and external networks.
• Respect – to understand the importance of confidentiality, equality, and diverse team working.
• Accountability – to take ownership of compliance to regulatory frameworks, training compliance / records, audit processes, and quality assurance across Crane Medical Care.
• New ways of working – to embrace innovation, from digital learning platforms to clinical audit tools.
• Education – to demonstrate your passion about improving knowledge, competence, and confidence at all levels.

This role will require a balance of hands-on delivery (training, audits, reporting) and strategic leadership (framework development, learning management systems (LMS), stakeholder management).
You must be willing to work flexibly, including some evenings or weekends when required and have the ability to travel for face-to-face requirements.

NOTE:

Notwithstanding the detail in this job description, the job holder will undertake such work as may be determined by the Director from time to time, up to or at a level consistent with the Principal Responsibilities of the job and in any location.
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year

Benefits:

• Company pension
• Employee discount
• Flexitime
• On-site parking

Education:

• Bachelor’s (preferred)

Experience:

• Compliance management: 3 years (preferred)
• Clinical / Medical: 3 years (preferred)

Work Location: In perso

Key Objectives and Measurements of Success:
1. CQC and Clinical Governance Compliance
Objective: Lead the organisation’s CQC governance and quality assurance standards.

Measurement: Successful maintenance of CQC regulatory regulation and award, audit-ready CQC files, site and equipment and governance dashboard.

• Manage and maintain the Clinical Governance Framework and related policies.
• Lead incident reviews, compliments or complaints audits, and quality assurance tracking.
• Ensure Crane meets Key Lines of Enquiry (KLOE) standards across all services.

1. ISO and Organisational Compliance
   Objective: Maintain organisational compliance with ISO:9001 and other operational standards.

Measurement: Continuous readiness for audits and strong internal audit results.

• Develop and maintain ISO-aligned documentation and compliance processes.
• Coordinate annual reviews of documentation such as policies and procedures, risk assessments, and improvement actions.
• Deliver evidence-based audit trails for internal and external review.

1. Training Output and Delivery
   Objective: Provide engaging, effective, and relevant training delivery across the organisation.

Measurement: High levels of staff feedback and competency scores post-training.

• Deliver courses such as First Aid, Clinical Skills, Medications Administration and Safeguarding.
• Develop bespoke modules aligned with team members operational level (from first aider to doctor), scopes of practice, clinical priorities and event / organisational specific.
• Lead scenario training, simulations, and structured clinical refreshers.

1. Training Compliance and Records Management
   Objective: Ensure 95%+ compliance with all mandatory and clinical training requirements.

Measurement: Live and accurate dashboards showing full training history and alerts.

• Implement and maintain the learning management system (LMS), including SCORM package tracking.
• Monitor expiries, auto-reminders, and compliance flags across all staff levels.
• Run compliance reports monthly for leadership team review.

1. Innovation in Clinical Education
   Objective: Enhance Crane’s external training offer and pioneer new learning tools.

Measurement: Launch of 3+ new modules annually and increased external client training uptake.

• Collaborate with third parties to offer continuous professional development (CPD), council or business-led education packages.
• Develop video content, eLearning, and trainer guides for consistency.
• Track learner outcomes and improve teaching effectiveness via feedback systems.

Skill Area - Clinical Governance
Essential Skills - Experience in preparing for or leading CQC inspections. Leadership of compliance frameworks and quality systems.
Desirable Skills - Registered healthcare professional with clinical experience in prehospital care, A&E / ED settings.
Skill Area - Training Design & Delivery
Essential Skills - Experienced in delivering healthcare training (e.g. First Aid, Safeguarding, Medication).
Desirable Skills - Trainer status; Teaching / Assessing qualifications (e.g. L3 AET).
Skill Area - Training Compliance Systems
Essential Skills - LMS experience in building and managing; audit and records tracking; SCORM familiarity; Compliance leadership.
Desirable Skills - IT competency in using systems to create automated email reminders, digital dashboards (visual management) and tracking.
Skill Area - Analytical Skills
Essential Skills - Governance dashboard creation; audit cycle understanding.
Desirable Skills - Use of Power BI, Excel advanced formulas, Google Sheets automation.
Skill Area - Communication
Essential Skills - Clear communicator across written reports, presentations, and in training.
Desirable Skills - Confidence in leading multidisciplinary team meetings or governance reviews.
Skill Area - Organisation & Reporting
Essential Skills - Strong time management and document control; including experience maintaining a training / compliance matrix.
Desirable Skills - Experience maintaining matrix or compliance heat map.
Skill Area - Regulatory Knowledge
Essential Skills - Understanding of ISO, CQC, Safeguarding Levels 1–3, and UK clinical standards.
Desirable Skills - Working knowledge of Information Governance, patient group directions (PGDs) and medication policies etc.
Skill Area - Innovation & Digital Tools
Essential Skills - Use of video/slide creation software, assessment platforms, and team survey tools
Desirable Skills - Design of interactive eLearning or simulation-based learning environments