Compliance and Operations Manager

at  BRM Solicitors

Key Information
Posted on: 23 January 2025
Term: Permanent
Department: Business Operations
Location: Chesterfield/Sheffield (on-site)
Reporting to: Chief Financial Officer

ABOUT US

BRM offer comprehensive legal services to businesses nationally. As one of the leading law firms in the South Yorkshire and Derbyshire region, we focus on providing bespoke legal advice, working closely together to deliver a professional and personalised service our clients can rely on. Our teams have gained nationwide reputation for efficiency and commerciality.
The strongest client relationships are built from truly understanding their needs and tailoring our approach to allow them to realise their opportunity – and to help us do that, we need a first-class Compliance and Operations Manager.

THE ROLE

We have an exciting opportunity for a dynamic individual to join our team, and ensure a gold standard of service across both offices in the provision of administrative support. As a member of the Operations Board, you will be able to influence business decisions for approval by the Executive Board and be responsible for the delivery of key projects.
The business has enjoyed growth with the expansion of our Sheffield office, so this role offers a great opportunity for those who want to make a tangible difference through their work.

DUTIES AND RESPONSIBILITIES

• Responsible for the premises management, repairs and maintenance of both offices ensuring strict adherence to health and safety standards safeguarding clients and staff.
• Review of premises leases and liaise with external parties to ensure rates; service charge and rent is understood. Manage the budget for admin and facilities alongside finance.
• Lead, manage, motivate and train where appropriate a team of 5 across two sites, providing coaching and mentoring as necessary. Conducting regular reviews and setting SMART objectives to support the development of the team. Support the department heads with management of their admin support.
• Ensure front of house is covered during office hours promoting professionalism and quality service to both clients and staff.
• Responsible for maintaining electrical equipment and safety devices to ensure it is fit for purpose and has been regularly tested.
• Provision of support (reception, secretarial and administrative) across the business ensuring continuity of service during periods of absence. Managing working patterns to ensure tasks are prioritised and delivered to an excellent standard.
• Organise, plan and deliver projects including office moves or facilities work with external contractors ensuring minimum disruption to services.
• Procurement of supplies ensuring the most cost-effective method is adopted. Timely ordering of supplies.
• Review and document plans to ensure business continuity. Undertake risk assessments as necessary.
• Ensure strict adherence to compliance regulations such as data protection, GDPR and highlight any issues or concerns appropriately.
• Working with the COLP, COFA, MLRO and CQS to ensure compliance with governance requirements, managing risk and ensuring controls are in place to identify issues. Assisting with file audits, practicing certificates and supporting the SRA audit.
• Responsible for the timely archiving of files and efficient management of storage ensuring file destruction is undertaken in accordance with regulations.
• Supporting the annual Professional Indemnity insurance application as required and maintain the resource library and licences.
• Identify fire wardens, first aiders and ensure appropriate equipment and suppliers maintained.
• Responsible for the administrative tasks of client onboarding processes including file opening.
• Prepare for meetings and actively participate when necessary, including the Operations Board and contribute towards the preparation for the AGM.
• Any other tasks that may be expected suitable to the role.