Compliance & Audit Specialist at Tire Discounters, Inc.

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Diligence, Accuracy, Communication Skills, Time Management, Analytical Skills, Customer Service, Ethical Conduct, Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, Adobe Acrobat Pro, Problem Solving, Attention to Detail, Initiative, Flexibility, Collaboration

Industry

Motor Vehicle Manufacturing

Description

Accelerate your career at the largest 100% Family-Owned Tire & Automotive Dealer in the U.S. Lead a multi-unit team for one the most innovative and high-growth companies in the US, in one of the most innovative industries, Automotive Service! Since our founder, Chip Wood, opened the doors to the first Tire Discounters over 45years ago, we have been raising the bar in the tire and automotive service business. As the country’s largest family-owned and operated automotive service provider, we've separated ourselves by treating customers and their cars with care and respect while focusing on transparency in pricing and providing the highest level of service. Now with new products and services needed to maintain modern vehicles, Tire Discounters and its many other brands like Chip’s Auto Glass and Butler Tires and Wheels are growing and expanding like wildfire. Over 2000 strong, our team members are the best in the business, a true employer of choice. We separate ourselves by providing a variety of career paths, industry-leading training and development programs, clear advancement tracks, comprehensive benefit plans, and more! The Compliance and Audit Specialist (CAS) at Tire Discounters is instrumental in providing essential support across various company locations, including stores, offices, and warehouses. Entrusted with access to sensitive financial and operational information, the CAS diligently upholds regulatory standards and internal guidelines. Primary responsibilities include overseeing refund requests, generating invoices, and conducting audits to safeguard the company's financial well-being. With initiative-taking measures and meticulous attention to detail, the CAS mitigates risks and boosts operational efficiency, making a significant contribution to Tire Discounters' overall success. ESSENTIAL FUNCTIONS: * Manage the refund request email inbox by monitoring, organizing, promptly replying to emails from stores and field staff, and adding any needed documentation/information to the corresponding refund request on the SharePoint site * Review all pending requests from refund request SharePoint site, meticulously verifying data, including details such as customer information, reason for refund, and resolution status, enabling a thorough review and analysis of refund trends over time. * Maintain an up-to-date record of refund requests by regularly updating the refund requests with new entries, status updates, and resolution notes. * Creates invoices in the Tire Discounters point of sale system. Accurately generates invoices for various transactions, ensuring compliance with pricing policies and tax regulations. * Provide store support via phone and email with prompt, courteous communication and offer assistance and guidance on compliance-related matters, refund procedures, and system queries. * Complete assigned inquiries from the Audit email inbox by thoroughly researching, analyzing, and responding to in a timely manner, by investigating discrepancies, gathering relevant information, and communicating findings to the appropriate stakeholders. * Audit employee purchases, flagging any suspicious or potentially fraudulent activity, anomalies, discrepancies and alerting the Compliance & Audit Supervisor for further investigation and resolution. * Leverage the functionality of MS Excel to perform data analysis and generate insightful reports to identify trends, patterns, and areas for improvement, to aid in decision-making processes and planning initiatives. * Collaborate with the store personnel to retrieve additional supporting documentation to resolve discrepancies and ensure efficient resolution of issues. * Be flexible and adaptable to take on additional responsibilities or participate in special projects as needed to support the goals and objectives of the Compliance & Audit department and the organization as a whole. Qualifications KNOWLEDGE, SKILLS, AND ABILITIES: * Strong diligence, accuracy, and aptitude for identifying issues, assessing root causes. * High level of initiative and proactively seeking solutions to challenges and tenacity to pursue tasks with determination. * Excellent communication skills with the ability to convey information clearly, concisely, and professionally in various settings including in-person interactions, phone calls, and email correspondence. * Effective time-management techniques to prioritize tasks and meet deadlines optimizing productivity and workflow efficiency. * Strong analytical skills, with the ability to interpret data, identify patterns, and draw meaningful insights to inform decision-making and problem-solving processes. * Exceptional customer service to both internal and external stakeholders, addressing inquiries and concerns promptly and professionally to ensure a positive experience. * Ability to uphold the highest standards of ethical conduct, integrity, and confidentiality when managing sensitive information. * Basic to intermediate to skill level in utilizing productivity tools such as Microsoft Excel, Word, Outlook, Teams, and Adobe Acrobat Pro, EDUCATION AND WORK EXPERIENCE: * Minimum H.S. Diploma or GED. Accounting, audit, or finance qualifications preferred. * Experience of at least one year in roles related to accounting, auditing, with strong foundation in financial principles and practices. * Basic understanding of vehicle mechanics is desirable, particularly in the context of automotive retail operations. * Familiarity with vehicle insurance processes, terminology, and previous experience working in or with automotive body shops or understanding of vehicle repair processes is beneficial. PHYSICAL DEMANDS: * This job operates in an office setting. * Routinely uses standard office equipment such as computers, phones, photocopier and filing cabinets. * Regularly required to talk and/or hear/listen. * Required to stand, walk, use hands and fingers, handle and/or feel. * Ability to lift or carry objects weighing up to 25-30 lbs., and to reach with hands and arms to access files, equipment, or materials.

Responsibilities

The Compliance and Audit Specialist manages refund requests, generates invoices, and conducts audits to ensure compliance with regulatory standards. They also provide support to store personnel and analyze data to identify trends and improve operational efficiency.