Overview of the role
Work with Retail and Wholesale Operations Managers to embed key controls and culture to protect our staff, assets, brand, reduce losses, help optimise sales and enforce new ways of working across the business

Main Responsibilities

• Carry out qualitative investigations into breach of procedures, theft and fraud by gathering appropriate data and evidence, and conducting investigation meetings, providing the business with actionable information and specialist support.
• Visit stores and depots across the Bestway Healthcare portfolio, championing the correct business procedures and controls. Conducting a qualitative independent audit of the store/depot’s compliance to best practice & procedures by challenging control breaches and coaching colleagues to be successful, thereby improving business profitability.
• Develop and maintain Intranet guidance and training modules in relation to compliance audits.
• Provide assistance and support to the retail and wholesale teams in the delivery of operational compliance, in accordance with company policies and procedures
• Engaging regularly with Operations Managers to provide feedback on compliance and investigations trends.
• Ensuring action plans are completed in a timely manner by working with the retail and wholesale pharmacy, depot and field operations teams
• Compile reports to highlight control weaknesses and recommendations for improvements and provide relevant support to manage the risk and delivery of operational improvements within the business.
• Highlight key reports to management especially emerging risks and areas of internal theft and fraud.
• Support with the recovery of business losses.
• Carry out any specific instructions from the Risk & Compliance Manager and Compliance Team Leader to support the delivery of the overall audit plan.
• Assist the Risk & Compliance Manager by completing audit reports and preparing the compliance reports for the Audit Committee.
• Assist in the training of any new team members.

KEY KNOWLEDGE AND SKILLS REQUIRED FOR THE ROLE:

• General knowledge of risk and compliance within a corporate environment
• Effective understanding of operational compliance and internal theft/fraud within a retail and wholesale environment
• Working experience of investigations and understanding of HR processes and legislative requirements.
• Understanding of regulatory requirements within pharmacy, wholesale and manufacturing.
• Effective verbal and written communication skills
• Effective presentation skills and report writing ability
• Working knowledge of MS Office applications
• Ability to influence line and business operational management
  The Ideal Candidate
  Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we’ll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
  Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
  About The Company
  For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
  Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
  The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
  We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
  We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

Main Responsibilities

• Carry out qualitative investigations into breach of procedures, theft and fraud by gathering appropriate data and evidence, and conducting investigation meetings, providing the business with actionable information and specialist support.
• Visit stores and depots across the Bestway Healthcare portfolio, championing the correct business procedures and controls. Conducting a qualitative independent audit of the store/depot’s compliance to best practice & procedures by challenging control breaches and coaching colleagues to be successful, thereby improving business profitability.
• Develop and maintain Intranet guidance and training modules in relation to compliance audits.
• Provide assistance and support to the retail and wholesale teams in the delivery of operational compliance, in accordance with company policies and procedures
• Engaging regularly with Operations Managers to provide feedback on compliance and investigations trends.
• Ensuring action plans are completed in a timely manner by working with the retail and wholesale pharmacy, depot and field operations teams
• Compile reports to highlight control weaknesses and recommendations for improvements and provide relevant support to manage the risk and delivery of operational improvements within the business.
• Highlight key reports to management especially emerging risks and areas of internal theft and fraud.
• Support with the recovery of business losses.
• Carry out any specific instructions from the Risk & Compliance Manager and Compliance Team Leader to support the delivery of the overall audit plan.
• Assist the Risk & Compliance Manager by completing audit reports and preparing the compliance reports for the Audit Committee.
• Assist in the training of any new team members