Compliance Complaint Coordinator at Chubb

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

67000.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complaint Coordination, Regulatory Compliance, Data Gathering, Policy Review, Correspondence Review, Internal Communication, Investigation, Root Cause Analysis, Corrective Action Plans, Record Maintenance, Stakeholder Communication, Regulatory Updates, Training Program Development, Problem-Solving, Decision-Making, Organizational Skills

Industry

Insurance

Description

Chubb Benefits, a Chubb Company, is seeking an CSI Compliance Coordinator to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals! Job Summary The CSI Compliance Coordinator is responsible for overseeing their assigned complaint cases from start to finish, a process that involves reviewing the subject matter of the complaint in question, gathering pertinent supporting items which often include policy-related documents, historical correspondence to and from the insured, reviewing call histories, and prior case notes all in an effort to provide a thorough, solid response to complaints filed through regulatory entities. The coordinator will also be responsible, when necessary, to communicate internally with various departments in an effort to either secure a better understanding of events that took place, or to ask that a matter beyond the coordinator’s control be resolved. Responsibilities * Receive, document, and manage complaints related to regulatory compliance from various sources, including customers, regulatory bodies, and internal departments. * Conduct thorough investigations into complaints, gathering and analyzing relevant data and documentation. * Collaborate with cross-functional teams to identify root causes and develop corrective and preventive action plans. * Ensure all investigations and resolutions are completed within established timelines and in compliance with regulatory requirements. * Maintain accurate records of all complaint investigations. * Communicate findings and resolutions to relevant stakeholders, including legal, customers, and regulatory agencies, as necessary. * Stay updated on relevant regulations and industry standards to ensure compliance and best practices. * Assist in the development and implementation of training programs related to complaint handling and regulatory compliance. * Participate in audits and inspections by regulatory bodies as required. * Review and distribution of all incoming consumer and regulatory complaints. Qualifications * Proven experience within customer service or complaint resolution, preferably in the consumer services industry. * Strong understanding of regulatory and non-regulatory complaint processes. * Strong problem-solving and decision-making abilities. * Excellent communication and interpersonal skills. * Proficiency in using customer service management software and tools. * Ability to work in a fast-paced environment and manage multiple priorities. * Excellent interpersonal and communication skills. * Demonstrate the ability to work with a minimum of supervision. * Proficient in research, data gathering and analysis. * Ability to make prompt, sound, decisions based upon analysis of complex issues. * Ability to manage multiple priorities and meet deadlines. * Strong organizational skills; Strong attention to detail; Adaptable. Preferred Qualifications: * Experience in the insurance or consumer services industry. * Familiarity with regulatory requirements related to consumer complaints. * Knowledge of Accident and Health products as well as state insurance laws and regulations related to A&H (Life, Accident, Specified Disease, Disability, etc.) * Knowledge of Claim handling processes * Mainframe, Content Manager, Dynamics, and WIMS proficiency * Technology proficiency – PCs, PowerPoint, Word, Outlook, Excel, Teams Education/Experience * Bachelor’s Degree preferred; High School Diploma or GED Required. * Technology proficiency – PCs, PowerPoint, Word, Outlook, Excel, Teams * Fundamental knowledge of A&H regulatory requirements helpful. The pay range for the role is $48,000 to $67,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website [https://www.chubb.com/content/dam/chubb-sites/rda/careers-chubb/2025_benefits_at_a_glance_combined_staff.pdf]. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled. About Chubb Benefits Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Responsibilities

The CSI Compliance Coordinator oversees assigned complaint cases from initiation to completion, which involves reviewing the complaint subject matter, gathering supporting documentation like policy details and correspondence, and analyzing historical data to formulate thorough responses to regulatory filings. The coordinator must also communicate internally with various departments to gain understanding or resolve matters outside their direct control.