Compliance Learning & Development Specialist at Booking.com

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Instructional Design, Compliance Management, Project Management, Stakeholder Management, Adult Learning Theory, Risk Management, E-learning Development, Facilitation, Policy Drafting, Regulatory Analysis, Communication, Problem Solving

Industry

Software Development

Description

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world. The Role: We are seeking a dynamic, strategic Compliance Learning & Advisory Lead to step into a high-impact, hybrid role. This isn't your standard "check-the-box" compliance position. We are looking for a professional with a unique mindset—someone who is equal parts risk manager and instructional designer, capable of viewing complex regulations through both a legal compliance lens and an adult learning lens. In this role, you will independently own our global compliance learning lifecycle from concept to execution, while simultaneously serving as a trusted, functional compliance advisor to the business. You will bridge the gap between dense regulatory text and engaging, digital-first learning experiences, ensuring our teams are both fully compliant and genuinely learn from these interactions. Key Responsibilities Compliance Learning Lifecycle Lead Concept to Execution: Project manage individually owned compliance learning initiatives from initial regulatory inception, legislative shift, or policy update through to global deployment and tracking. Instructional Content Architecture: Conceptualize, draft, review, and maintain high-quality, digital-first compliance training materials (e-learning, micro-learning) and medium-complexity guidance documentation. Live Facilitation & Delivery: Design and facilitate interactive, live or virtual regulatory training sessions and briefings for targeted business audiences, breaking down complex regulatory risk areas into digestible concepts. Consultative Training Intake: Evaluate incoming stakeholder requests for mandatory training. Act as a consultative compliance officer by evaluating the underlying regulatory risk and steering them toward highly effective adult learning solutions over rigid data dumps. Core Compliance Advisor & Business Consultant Policy & Procedure Governance: Draft, advise on, and review corporate policies, operational procedures, and compliance program documentation (medium complexity and risk) to ensure alignment with regulatory standards. Actionable Written Guidance: Provide clear, pragmatic, and actionable written advice, localized guides, and compliance communications for low-to-medium complexity risk areas. Pragmatic Problem Solving: Resolve daily business compliance inquiries and operational issues with efficiency, speed, and pragmatism. Innovative Optimizations: Apply creative, ethical approaches to Business-As-Usual (BAU) compliance topics to significantly increase program efficiency, optimize processes, and effectively manage business risk. Risk Escalation Management: Provide clear, risk-based recommendations on matters of medium complexity to managers and leadership to enable robust, well-informed decision-making. Skills and Experience required: 4-6 years of experience in a foundational pillar of compliance and within a dedicated Learning & Development environment (ideally within a compliance/regulated tech function). Proven track record of taking complex regulatory/legal concepts and successfully translating them into engaging, digestible learning content. Proven project management experience managing end-to-end delivery timelines. Dual-Hat Mindset: Equal parts educator and risk manager; able to view a regulation through both a legal compliance lens and an instructional designer’s lens. Influencing & Stakeholder Management: Exceptional communication skills with the confidence to challenge senior stakeholders, change mindsets, and negotiate alternative solutions to "check-the-box" training. Risk-Based Advisory: Ability to translate compliance requirements into actionable, clear learning advice and training documents of medium complexity. Adult Learning Foundations: Solid understanding of instructional design methodologies, with the ability to confidently pitch modern learning techniques over rigid, compliance-heavy data dumps. Constructive Challenging: Ability to engage with and influence business stakeholders, constructively pushing back on training requests to ensure they meet adult learning best practices. Live Delivery: Confident presentation skills with experience facilitating live or virtual training sessions. Pragmatic Innovation: A creative approach to looking at existing compliance training processes and finding minor or innovative ways to optimize them for efficiency. Compliance Domain Expertise: Specialized knowledge across core compliance domains to provide holistic compliance advice to the business, independent of just training delivery. Further traits look for: Alignment with Booking.com’s values (Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing). Curiosity, flexibility, and a creative, pragmatic approach to problem-solving. Confidence with collaboration. Ability to influence stakeholders at all levels. Proactivity, resilience, and a drive to deliver results. Strong judgment with attention to both the big picture and key details. Courage to take a stance and make tough decisions. Team-oriented, self-aware, and a good listener. Agility in prioritizing and meeting deadlines. Forward-thinking, with a focus on emerging legal and policy issues. Why join the Legal & Public Affairs Team now? This is a pivotal moment in e-commerce and travel, and joining Booking.com’s Legal & Public Affairs (LPA) team provides you with opportunities to shape the future. The LPA team plays a key role in enabling Booking.com to become a one-stop solution for all travel-related needs, from accommodation to rental cars, flights and attractions, and beyond. This offers travellers what we like to call the ‘connected trip’ – enabling them to book every aspect of their travel experience seamlessly through our familiar, easy-to-use website or mobile app. As a member of the LPA team you will partner with the business to navigate complex regulations, build new products, and negotiate key deals—while driving ethical, sustainable growth. Who we are? We are an award winning team of around 200 professionals from 36+ nationalities, with lawyers qualified in multiple jurisdictions and non-lawyers specializing in public policy, economics, compliance, and risk. We have been recognised and shortlisted individually and as a team by the Legal 500 GC Powerlist, Assoc. of Corp Counsel, Global Competition Review, The Lawyer GC of the Year (shortlisted), Compliance Week and the Financial Times. We encourage active participation in the industry, with board membership and representation at industry bodies at multiple levels. We also engage with stakeholders on policy issues impacting travel and tech innovation, including through our new public affairs blog, "A World Worth Experiencing." As a team, we believe in: Being integral to decision-making, shaping Booking.com’s future. Supporting Booking's mission to make travel accessible, fostering openness and curiosity. Offering opportunities for team members to explore new areas or specialize. Providing holistic, integrated legal and public affairs advice. Continuously improving Legal Operations, innovating, and sharing best practices. Learning from mistakes and embracing growth. Working collaboratively with a sense of humor and enjoying the journey together! Benefits & Perks - Global Impact, Personal Relevance: Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include: Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country) Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit Inclusion at Booking.com: Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Application process: Let’s go places together: How we Hire Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department. Please note relocation will not be provided for this role. Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Responsibilities

The role involves managing the global compliance learning lifecycle from concept to execution, creating digital-first training materials and facilitating live sessions. Additionally, the specialist serves as a functional compliance advisor, drafting policies and providing pragmatic risk-based guidance to the business.