Compliance Manager

at  Intelligent Debt Management

COMPLIANCE MANAGER (PINELANDS, CAPE TOWN)

The IDM Group’s Risk and Compliance team is currently seeking a Compliance Manager to join the team. The Compliance Manager will oversee Group Compliance, Quality Assurance (QA) and Regulatory Complaints teams, ensuring that all operations and processes comply with internal standards, external regulations, and industry best practices. This individual will be responsible for driving continuous improvement, managing compliance risks, and ensuring the seamless resolution of complaints. The role further includes designing, implementing and maintaining a robust Group compliance structure and framework, as well as providing compliance-related insights and assistance to all business units and the Executive team. The Compliance Manager will work closely with Internal Audit and Group Legal.
The ideal candidate will combine a deep understanding of compliance and quality management with strong leadership skills, ensuring that all business operations align with internal policies, external regulations, and industry best practices.

Key Responsibilities:Quality Assurance Management

• Lead the QA team to ensure adherence to quality standards and regulatory requirements.
• Develop, implement, and maintain quality assurance policies, procedures, and guidelines.
• Monitor key performance indicators (KPIs) to evaluate the effectiveness of QA processes.
• Conduct regular audits, inspections, and assessments to identify gaps and recommend corrective actions.

KEY REQUIREMENTS:

• Bachelor’s degree in law, Business or a related field.
• Minimum 3-5 years’ proven experience in a compliance management or related role.
• Strong knowledge of quality assurance processes, compliance frameworks, and regulatory requirements.
• Extensive knowledge of South African Legislation such as FICA, FAIS, NCA, POPI etc.
• Demonstrated ability to implement and maintain compliance structures and frameworks.
• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills, with the ability to provide actionable insights.
• Knowledge of the Financial Services Industry.

• Lead the QA team to ensure adherence to quality standards and regulatory requirements.
• Develop, implement, and maintain quality assurance policies, procedures, and guidelines.
• Monitor key performance indicators (KPIs) to evaluate the effectiveness of QA processes.
• Conduct regular audits, inspections, and assessments to identify gaps and recommend corrective actions