ABOUT US

Ascend is the UK’s leading manager of Single-Family Build-to-Rent homes, proudly delivering award-winning property management for over 10,000 homes nationwide. As we continue to experience rapid growth across all areas of our business, there has never been a more exciting time to join our team. We are committed to providing outstanding service to our clients and offer a supportive, collaborative, and rewarding work environment.
We have an excellent opportunity for an experienced Compliance Officer to become part of our team. Based at our head office in Sale, you will play a vital role in supporting the company’s continued success.

THE IDEAL CANDIDATE

We are seeking candidates with experience in a similar role, ideally within the private rental or hospitality sector. Customer service is central to our ethos, so we value a proactive and detail-focused approach. We are looking for someone who genuinely cares about their work, supports their colleagues, and is always willing to go the extra mile.

SKILLS & EXPERIENCE

• At least 1 year proven experience in a similar position
• Excellent attention to detail
• Strong communication skills, confident engaging across all levels of the organisation
• Ability to produce clear and concise written communications, both internally and externally
• Effective time management and organisational skills
• Proficient in Microsoft Office applications
• Willingness to learn and adapt through ongoing upskilling
• Understanding of Anti-Money Laundering (AML), UK GDPR, or property industry practices (beneficial but not required)

• Gather, review, and respond to Subject Access Requests in line with data protection regulations
• Investigate complaints thoroughly, including case reviews and meetings, with a strong focus on achieving resolutions
• Perform compliance-sensitive administrative tasks and manage critical business communications
• Produce and analyse MI reports
• Conduct trend analysis and contribute proactively to risk mitigation strategies across the business
• Support both internal and external client audits
• Keep up to date with relevant legislation within the property industry