CONDUCT INSPECTIONS AND TESTING AT ALL LAND BASED GAMING FACILITIES TO ENSURE COMPLIANCE WITH REGULATORY REQUIREMENTS.

· Conducts inspections at all Poker Rooms and EGD Facilities.
· Prepares reports and performs inspections.
· Review and evaluate methods of internal control at EGD locations.
· Presents reports to the KGC at regularly scheduled meetings.
· Manages daily operator requests of all land-based gaming facilities.
· Performs regular surveillance inspections.
· Review and audit internal control systems to verify that records are accurate and reliable, assets are safeguarded, and access is controlled.

EDUCATION & EXPERIENCE

· Operations Management Bachelor’s degree or a related Bachelor’s degree, plus one (1) year relevant work experience in the Gaming Industry, Regulatory Law Enforcement or Internal Auditing.
OR
· DEC in Information Technology or a related field, with three (3) years’ experience in the Gaming Industry; specifically Regulatory Law Enforcement and/or Internal Auditing.
OR
· High School Diploma, or five (5) years’ relevant work experience; previous experience in the Gaming Industry, Security, or Law Enforcement is an asset.

KNOWLEDGE, SKILLS, ABILITIES

· Sound knowledge of the Kahnawake Gaming Law and all KGC Regulations.
· A deep understanding of the gaming industry and the ability to interpret complex regulations.
· Sound knowledge of Business Structures and how they function.
· Understanding of general Gaming Industry standards and operations.
· Strong networking, oral and written communication skills.
· Strong analytical and problem-solving skills.
· Ability to take initiative and manage multiple files concurrently.
· Ability to take initiative to ensure client satisfaction.
· Sound planning, organizational and problem-solving skills.
· Ability to work independently with minimal supervision.
· Strong knowledge of Microsoft 365 applications such as Outlook, Teams, Word, Excel, OneDrive and SharePoint.
· A valid Quebec Driver’s License is a requirement.
· Ability to communicate in the Kanien’kéha and French languages is an asset.
· The willingness to learn the Kanien’kéha language.

PURPOSE

Is responsible for performing specific field and office work involved with investigating compliance with gaming statutes, regulations, and internal controls standards governing the operation of Online Gaming, Electronic Gaming Devices (EGD’s), Poker and Dispute Resolution.

RESPONSIBLE FOR THE MONITORING, MAINTENANCE, AND COMPLIANCE OF ALL HOLDERS OF GAMING PERMITS, AUTHORIZATIONS, AND LICENSES AND ADMINISTERING THE DISPUTE RESOLUTION SERVICES ISSUED BY THE KAHNAWÀ:KE GAMING COMMISSION (KGC).

· Ensure compliance with the Commission’s regulations.
· Reviews/screens all applications ensuring all information is properly completed. Requests further information or clarification from the client as required.
· Liaises with clients to update all aspects of the client files on an ongoing basis.
· Works closely with the approved agents to monitor, oversee, and guide the overall investigative operations on behalf of the Commission.
· Identifies operational concerns and needs to the immediate supervisor, as well as, communicating concerns on any developments or situations that may impact on the commission’s administration and/or the community.
· Ensures any applicable fees are paid according to existing policies and procedures.
· Provides recommendations to supervisors on improvement of regulations as situations arise.
· Provides an effective and efficient dispute resolution system for the Commission and its staff.
· Responsible for addressing and resolving concerns and complaints that are submitted to the Commission in relation to the gaming operations licensed and regulated by the Commission.
· Is responsible for resolving the existing backlog of player disputes and dealing with current and new disputes.
· Is responsible for creating a system to manage disputes that the Commission receives from End Users concerning Permit Holders.
· Crosstrain with the KGC’s compliance officers to ensure proper contingency planning.