ABOUT THE ORGANIZATION:

The Division of Occupational Licensure (DOL), an agency within the Office of Consumer Affairs and Business Regulation (OCABR), protects consumers by making sure the professionals they hire comply with state licensing laws. DOL oversees 26 boards of registration, which license and regulate more than 500,000 individuals and businesses to practice over 100 trades and professions. DOL also licenses and regulates the Office of Public Safety and Inspections (OPSI), and the Office of Private Occupational Schools.
The mission of DOL is to protect the public health, safety and welfare by licensing qualified individuals and businesses to provide services to consumers. In addition, it is the duty of the DOL to ensure fair and consistent enforcement of the licensing laws and regulations. DOL seeks to promote consumer protection, a fair and competitive marketplace, and education and outreach.
The Division of Occupational Licensure is committed to creating and sustaining a work culture that is welcoming, inclusive, and mutually respectful to all its employees regardless of race, color, age, creed, religion, national origin, ethnicity, sex, gender identity or expression, sexual orientation, genetic information, veteran or disability status. We strive to reflect diversity in all facets and levels of our agency. The Division of Occupational Licensure values inclusiveness and diversity within their employee and management teams. Within our community we strive to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The Division of Occupational Licensure is committed to ensuring a diverse and inclusive workplace where all employees feel respected, valued, and empowered to maximize their skills and talents to serve our citizens.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge or experience in universal design, construction standards, building codes.
• Demonstrated ability to work with the public.

SALARY PLACEMENT IS DETERMINED BY YEARS OF EXPERIENCE AND EDUCATION DIRECTLY RELATED TO THE POSITION AND THE HUMAN RESOURCES DIVISION’S RECRUITING GUIDELINES. IN THE CASE OF A PROMOTIONAL OPPORTUNITY, THE SALARY PROVISIONS OF THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT WILL APPLY TO (OR WILL BE UTILIZED FOR) PLACEMENT WITHIN THE SALARY RANGE.

Qualifications

AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION EMPLOYER. FEMALES, MINORITIES, VETERANS, AND PERSONS WITH DISABILITIES ARE STRONGLY ENCOURAGED TO APPLY.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don’t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Compliance Officer I
Primary Location: United States-Massachusetts-Boston - 1 Federal St
Job: Compliance and Certification
Agency: Division of Occupational Licensure
Schedule: Full-time
Shift: Day
Job Posting: Aug 14, 2025, 2:05:23 PM
Number of Openings: 1
Salary: 58,306.56 - 83,292.82 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Beth English / Andrew Bridges - 6177018600
Bargaining Unit: 06-NAGE - Professional Admin.
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: Ye

The Architectural Access Board (“AAB” or “Board”) is one of the boards within DOL’s Office of Public Safety and Inspections (“OPSI”). The mission of the AAB is to develop and enforce rules and regulations (521 CMR) intended to make public buildings accessible, functional, and safe for use by persons with disabilities. The AAB accomplishes this mission primarily through a combination of education and enforcement initiatives. It collaborates closely with a network of stakeholders that includes disabled individuals and associated advocacy organizations, building inspectors, licensed design and construction professionals, and members of the public, to assist in those efforts. The Board also reviews requests for variances from the 521 CMR, and investigates allegations of non-compliance with the Board’s regulations.
The Compliance Officer I (“CO I”) investigates complaints of non-compliance with the Board’s regulations. As requested, the CO I conducts on-site inspections of buildings, and files reports regarding compliance with 521 CMR. The CO I also meets with parties having business with the Board to review plans. Finally, the CO I conducts training, seminars, and performs related work as required.

Duties and Responsibilities: (these duties are a general summary and not all inclusive):

• Investigate complaints received by the Board alleging violations of Board statutes and regulations, and requests for variances.
• Counsel parties having business with the Board in procedures to be followed.
• Inspect buildings which are subject of a complaint or a request for variance.
• Review architectural plans and meets with architects and developers to discuss compliance with Board statutes and regulations.
• Prepare concise written reports of the results of inspections for presentation to the Board.
• As requested, conduct training seminars for building inspectors, architects, advocacy groups as well as the public.
• Advise the public on the general applicability of Board statutes and regulations.
• Attend conferences and meetings at the request of the Board.